Service Representative Customer Support
Resume:
Bryen Butler 385-***-****
adw1n7@r.postjobfree.com
Ogden, UT 84401
EXPERIENCE
Customer Service Representative Purple Mattress
Lehi, UT - September 2021 - December 2021
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Collected customer feedback and made process changes to exceed customer satisfaction goals.
● Responded to customer requests for products, services and company information.
● Answered customer telephone calls promptly to avoid on-hold wait times.
● Answered constant flow of customer calls with minimal wait times.
● Responds proactively and positively to rapid change.
● Optimized customer support by establishing a collaborative service environment.
● Facilitated inter-departmental communication to effectively provide customer support.
Underwriting Assistant US BANK
Salt Lake City, UT - May 2021 - August 2021
● Responded to customer requests via telephone and email and effectively answered questions and inquiries.
● Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
● Copied, logged and scanned supporting documentation and placed all information in client files.
● Modified loan requests to determine the best type of loan program for each potential borrower.
● Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
● Completed pre-closing responsibilities to prepare loan files for the closing team.
● Contacted borrowers to gather additional information to make appropriate lending decisions.
SKILLS
● Calm and Professional
Under Pressure
● POS Systems and
Ordering Platforms
● Data Entry and
Maintenance
● Creative Problem
Solving
● Responding to Difficult
Customers
● Customer Data
Confidentiality
● Understanding
Customer Needs
● Order and Refund
Processing
● Multitasking and
Prioritization
● Customer Retention
Strategies
● Time Management
Retention Specialist Focus Services Inc.
Roy, UT - July 2021 - September 2021
● Utilized knowledge of customer experience to create specialized plans for customer retention.
● Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
● Developed product demonstrations and presentations for customers.
● Researched market and competitor data regarding benefits and compensation, developing standards to maintain competitive benefits packages.
● Adhered to appropriate legal scripting when required.
● Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
SBLA Lendio
Lehi, UT - August 2020 - May 2021
● Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
● Developed internal requirements and standards to minimize regulatory risks and liability across programs.
● Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
● Carried out day-day-day duties accurately and efficiently.
● Improved operations through consistent hard work and dedication.
● Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using software.
EDUCATION
High School Diploma- Freemont High School
Plain City, May 2016
Professional Summary
Knowledgeable and
dedicated customer service
professional with extensive
experience in the customer
service and care industry.
Solid team player with
outgoing, positive demeanor
and proven skills in
establishing rapport with
clients. Motivated to maintain
customer satisfaction and
contribute to company
success. Specialize in quality,
speed and process
optimization. Articulate,
energetic and
results-oriented with
exemplary passion for
developing relationships,
cultivating partnerships and
growing businesses.
Contact this candidate