Executive Chef Customer Service

Michael J McKay

A Restaurant partner and operator with experience in all facets of restaurant operations. Combining executive chef talent, business operations, marketing, and human resources to ensure company growth and success

Business Development/Sales growth/General manager/Purchasing/Inventory/

Business Intelligence/Contract Negotiation/Customer Relationship Management/Customer Service

Professional Experience

Pine Rest Hospital-Unidine-Grand Rapids Michigan

Director of Dining services 2021-Present

Responsible for every aspect of operation. Hiring staff, Food cost, labor cost, and liaison between Unidine and Pine Rest staff.

·Designed entire commercial kitchen and restaurant space including all systems in place for operations

·Created a diversified and creative menu with seasonal changes and daily specials

·Effectively managed, hired and overseen entire staff of front and back of the house employees

·Responsible for all marketing decisions, both social media and other

·Maintained growth in sales for 7 straight years

·Handled all payroll and prepared weekly packets of sales and inventory for accounting

·Served as overseer of every aspect of business operations

The Manna Cafe- Grand Rapids Michigan

General Manager/ Executive chef 2013 – 2021

Designed, created, and executed the opening of the Manna Café, a local breakfast and lunch restaurant with a focus on Local first, scratch made menu items.

·Designed entire commercial kitchen and restaurant space including all systems in place for operations

·Created a diversified and creative menu with seasonal changes and daily specials

·Effectively managed, hired and overseen entire staff of front and back of the house employees

·Responsible for all marketing decisions, both social media and other

·Maintained growth in sales for 7 straight years

·Handled all payroll and prepared weekly packets of sales and inventory for accounting

·Served as overseer of every aspect of business operations

Charley's Crab- Grand Rapids Michigan

Food and Beverage Director 2008 - 2013

Responsible for all wine, beer, and liquor ordering, hiring of bar and kitchen staff. Worked in the kitchen where needed on the Executive chefs' days off. Ordered food when chef was unavailable.

·Responsible for Bartender training, following company's guidelines and maintaining strict adherence to corporate policy’s

·Conducted weekly beverage inventory and maintaining corporate costs

·Took on the responsibility as “Energy Manager” put in place numerous schedules and procedures to effectively lower our overall energy consumption

·Conducted monthly food inventory to ensure proper ordering, specs, and costs were being maintained

·Acted as front of the house manager in times of General Managers absence

Education

Elementary Education Western Michigan University

Key Contributions – Additional

·Michigan real estate license

·Member Tau Kappa Epsilon (Delta Alpha chapter)

·Member East Congregational Church

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