Customer Service Mortgage

Crystal Jones

480-***-****

advsnq@r.postjobfree.com

Dedicated Testing Project

Management lead bringing 10

years of experience and diligence

to oversee the needs of complex

products. Solid work history in the

technical and UI platforms. I seek a

growth-oriented, dynamic position.

Experience Key Projects

April 2010- Current

JPMorgan Chase & Co.

UAT Testing Business Management Project Lead / Coordinator

- Testing Project Lead for Release and program-based facilitation of User Acceptance Testing for all major and minor software releases related to core bank related applications. (Empower, TRIRIGA).

- Consulting with business stakeholders, design/development & technical teams across multiple geographies focusing on design excellence and simplicity.

- Unmatched internal and external customer service.

- Supply input and feedback for projects plans business requirements and documentation.

- Empower

- Data Vault

- IBM Tririga

- Tririga Property Portal

- Mortgage Express

Skills

Project Management

Environment Testing

Ability to identify risks/defects.

Strong time management and

prioritization skills

Relationship Development

Excellent internal and external

customer service skills

Complex problem solving

- Organize and preform Business verification testing with business / Tech designers for application releases.

- Supplying subject matter expertise, training, and support. to other team members and business users

- Supported Audit and Regulatory to ensure compliance.

- Defect Triage and remediation.

- Regression, smoke, production, and defect testing. 2008 April- April 2010

Wells Fargo Home Lending

Mortgage Processing Team Manager

- Successful managed a team of 10-12 processors (Top team 10 months in a row)

- Unmatched internal and external customer service.

- Responsible for new and ongoing training.

- Resolved complex escalated issues.

- Supplied and implemented key process improvements.

- Resolved escalated customer complaints / issues.

- Assisted VP in key projects.

Process Improvement

JIRA / ALM

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