Customer Service Assistant Manager

Anitra Woods

*** ******* ****** *** # *

Opelousas, Louisiana 70570

Phone 225-***-**** / Email advl1v@r.postjobfree.com

Career Objective: To obtain a Customer Service position that will allow opportunity to apply managerial experience in an environment of challenges and innovation.

Employment History

TMC Foods Company: Customer Service/Cashier, August 2005 – July 2013

Assisted customers with placing their initial orders using techniques that assure accuracy and expediency the first time.

Co-workers were directed to use my personal approach to solving issues of irate customers.

Eager to work in any position upon request

Promoted to Lead Employee within the first year of employment.

Performed managerial duties whenever the opportunity was presented.

Promoted to the position of Assistant Manager, created specifically to expand operations

Shelton Restaurant Group: Assistant Manager, July 2013 – August 2020

Managed employee contact using company, state and federal guidelines that met goal of setting standards as routine procedures.

Responsible for training, tracking and personal development of employees to assure retention and yearly sales increase were met.

Prepared a personal guide to handling customer issues that include the use of empathetic phrases and result oriented employee response.

Ability to keep employees motivated highlighting, respect for self, and others as key components.

Promoted to General Manager.

High Noon Restaurant Group: General Manager, August 2020 – present

Managed all operations for this location that include inventory and employee tenure from start to finish.

Responsible for reporting and interpreting changes that could affect immediate or future growth and development.

Prepared employee assessment and monthly/quarterly reviews

Work side by side with employees, encouraging team building exercises that stabilize and set top quality operation as priority.

Maintained 100% employee retention with no employee turnover during COVID pandemic.

Sales increase reported as steady during months of COVID pandemic.

Awards:

Employee of the Year cited five times during tenure.

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