Customer Service Shop Assistant

A Healthcare Assistant with * years’ hospital and home care

experience, supporting patients and elderly people. Not only a dependable and patient worker committed to delivering the highest standard of care with self-determination and ability to work under pressure, but also showing strong communication skills. Has specialised in different kinds of patients including Alzheimer and dementia patients and their families.

Experience

Victoria Falls Hospital 2017 to Present

Providing a high level of care and customer service, working in a busy environment, which increased patient satisfaction by 50%.

Assisted patients in every step of testing and screening and provided them with relevant education, which increased positive feedback by 40%.

Maintains a clean and healthy environment in compliance with hospital guidelines and safety standards.

Trained 16 new care assistant volunteers every year.

Turning or moving patients.

Consistently complied to established hospital procedures, protocol and standards.

Home health care for a diverse case load up to 6 patients.

Aided patients with everyday activities including medication, mealtime, bathing and grooming.

Built meaningful relationships with patients and offered emotional support through challenging situations.

Drove patients to visit doctors, collecting them and dropping them home.

Edgars Stores 2006 – 2016

Helped customers when doing their shopping, which increased positive feedback by 60%.

Managed transactions at the cash register which reduced errors by 20%.

Cleaned the store and packing the shelves complying with the expected standards.

Received product deliveries and loading.

Received "Worker of the year Awards" in 2008, 2011, 2012

Promoted to shop assistant supervisor in 2013.

-Submitted Stock take reports achieved timeously.

Helped the clothing shop meet sales targets.

References

Available upon request

JENAT MUKETWA

Victoria falls, Zimbabwe

+263*********

************@*****.***

Healthcare Assistant / Care

Giver

Personal Objectives

To provide a professional

service to needy members

of the community.

To continue learning and

sharpening my knowledge

and skills.

Skills

Empathy

Problem solving

Dementia

Time management

Patient care

Medication

Oral hygiene

Palliative care

Catheter care

First aid and Massage

Education

Community Based

Healthcare

Advanced First Aid

Nurse Aide

Licenses

Drivers’ License Disc 2016

Hobbies

Swimming

Reading

Volunteering

Contact this candidate