Store Associate Customer Service

Stephany V. Vance

*** ******** **., *** ****, Tennessee 37023 ● *********@*******.*** ● 619-***-****

Key Skills: Bi-lingual (Spanish and English), Communication, Customer Interaction, Detail Oriented

Work Experience

TriStar Centennial Medical Center

Central Sterile Processing Technician (April 2021-present)

Performs, decontamination, preparation, sterilization and distribution of surgical instruments and medical equipment throughout the surgery departments, utilizing infection control and safety practices during all phases of the process.

University of Tennessee Extension Montgomery County

Program assistant I (October 2018 – January 2020)

Prepares materials for educational programs and presentations. Maintains database of program participant records and evaluations. Tracks budget information for program. Assists in planning monthly programs. Prepares and researches newsletter items. Performs other related duties as required. Works closely with Program Assistant II for the EFNEP and TNCEP Programs.

The Home Depot

Cashier – Customer service (June 2018- October 2018) 2630 Wilma Rudolph Blvd, Clarksville, TN 37040

Coronado Retirement Village (July 2016 – October 2016)

CNA, assigned to memory care unit, night shift. Responsibilities – make sure residents are ready for the night, light grooming, change of clothes and briefs; monitoring of residents during the night, since some of them wake up and wonder, main responsibilities ensure residents safety.

The Home Depot

Pro Sales Account Associate (September 2015 – 2017)

Responsibilities – Provide excellent customer service for commercial, industrial, and other professional customers; develop one-on-one relations to drive sales; follow up on orders to ensure accurate deliveries, and customer satisfaction; extensive product knowledge.

Key Accomplishments

Oversee 5 Pro Customers with annual sales of 50,000.

2014 All Star Award - Recognized for excellent dedication and customer service. Stores:

- 7530 Broadway, Lemon Grove, CA 91945 (2013-2016)

-4710 Centerline Dr, Knoxville, TN 37917

-401 Linda Vista Dr., Hendersonville, NC 28792

The Home Depot

Project Specialist (December 2014 – September 2015)

Responsibilities – Responsible for promoting and generating new credit accounts and installation program

leads; provide training to other associates about Installation Service Programs; develop service providers.

Key Accomplishments

Increased store associate awareness of installation programs by >20%

Drove installation sales pipeline to top in district.

Earned Gold levelaward status for customer service.

The Home Depot

Customer Service Associate (September 2014 – November 2014)

Responsibilities - Deliver exceptional customer service by coordinating with cross-departmental colleagues, vendors, and service providers to ensure streamlined operations and scheduling for order delivery, pick-up, installation, and service. Manage fleet of rental equipment, ensuring operability and readiness for customer use.

The Home Depot

Pro Sales Account Associate (February 2014 - September 2014)

The Home Depot

Cashier (June 2013 – February 2014)

Education

Universidad Xochicalco, Mexico (January 2008 – May 2012) – MD.

Certifications

EKG Technician Certification, California Medical College (December 2015) Adult and Pediatric First Aid/CPR/AED, American Red Cross 2020

CNA certification, California Medical College (July 2016)

Nashville State Community College

Central Processing Tech graduated May 2021.

with

relationships

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