Sales Associate Customer Service
Resume:
Ian Tottle
**********@*****.***
Objective
Motivated and accomplished customer service manager seeking to leverage my advanced knowledge and competency in delivering exceptional client service and hospitality by conducting professionalism and the ability to frame difficult information into simple and easy language while maintaining the company's specific goals and vision.
Skills
Extensive background in responding to customers written inquiries (such as e-mails, written correspondence, and digital platforms, such as social media) that requires in-depth replies, including responding to high-level customers while adhering to specific guidelines and expressing company vision. Extensive product knowledge and sales background.
Highly skilled in training and coaching associates, which includes preparing sales and service employees, partnering with manufacturing brands to develop and implement learning and training strategies to align with the company’s vision.
Well accomplished in building and maintaining client and vendor relationships. Possesses excellent written, verbal, organizational and multitasking skills. Very enthusiastic with the ability to communicate and negotiate effectively across all levels.
Professional Experience
Balance in Motion Bicycle Repair (March 2022 - Present)
Owner/Operator
●Providing the highest level of customer service and hospitality.
●Writing service and scheduling labor around the customers schedule to maximize the ability to exceed customer satisfaction.
●On time and fastidious repairs that pull from all sources of aftermarket sales simplifying the direct to consumer model for both parts and labor.
Chainwheel Drive (Clearwater, FL Feb, 2015- Mar, 2022)
Sales Manager (2017 - 2022)
●Worked directly with ownership constructing orders for all product ranges from bicycle orders for the next model year to parts and accessories.
●Handled all inbound company emails ranging from customer satisfaction to rentals and repairs with a heavy emphasis on organization of schedules for both the sales and service departments.
●Coordinated and managed projects for all departments and trained new hires, which included cross training between sales and service.
●Assist within the service department doing repairs and writing/scheduling service when the department was short staffed.
Sales Associate (2015 - 2017)
●Worked as a sales associate learning the manner and vision of an established sales department.
●Responsible for the opening and closing duties of the sales floor.
●Provided insight to management as to high selling products and how to handle next model year orders.
Education
St. Petersburg College - Associates in Arts degree - 2011
Professional Development
Florida 2-15 Life, Health and Variable Annuity Insurance License, No. W934884
Specialized Bicycle Component University (Sales and Development) 2016
Mann Group Management Seminar - Management Development - 2018
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