Customer Support Service

NG NIRSIA GRAY

advfn8@r.postjobfree.com 310-***-**** Inglewood, CA 90305

PROFESSIONAL

SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS Voting Procedures

Call Answering and Routing

Scheduling and Coordinating

Employee Coaching and

Motivation

Performance Tracking and

Evaluations

Managing Files and Records

Managing Appointments

Analytical and Critical Thinking

Interpersonal Communication

Training and Development

WORK HISTORY Metro Ambassador II RMI International - 8125 12/2022 - CURRENT Somerset Boulevard, Paramount, CA 90723

* Greet patrons in a friendly, welcoming, respectful, and community- oriented manner.

* Provide in person customer support to patrons in need.

*Identify public safety issues and notify the appropriate Metro department.

* Report anything that adversely affects the health or safety of riders. Deployed as additional eyes and ears for the public on the System.

*Encourage riders to be courteous to others and follow the rules and common courtesies to make Metro feel safe and comfortable for all riders.

* Monitor, observe, and assess situations and utilize training on de escalation and public safety awareness to complement Metro's overall public safety issues.

* Deter and report disruptive behavior.

* Coordinate directly with Metro Operations, System Security and Law enforcement Departments to report and respond to any incidents or public safety issues.

* Identify and report maintenance issues to Metro Maintenance and System Security.

* Serve as a significant, easily identifiable field base presence.

* Assist customers with disabilities and other riders when they appear to need assistance.

Election Clerk LA County Registrar- 11/2022 - 11/2022 Recorder/County Office - Norwalk, CA

Collected necessary information from voters to determine correct voting location and ballot.

Distributed ballots to voters and answered questions concerning voting procedures.

Furnished assistance and advice to new voters on proper steps and procedures.

Provided excellent customer service to individuals requesting information in accordance with company guidelines. Program Manager/Team Leader South Central Los 03/2003 - 03/2022 Angeles Regional Center - Los Angeles, CA

Reviewed case records, provided leadership, direction/coaching and evaluated performance of fourteen staff members.

Fostered relationships with vendors to promote positive working relationships.

Identified, reviewed and applied policies and procedures. Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalation to executive office.

Selected and hired well-qualified, talented staff that reflects labor market diversity

Coordinated activities of staff in providing case management services to assist consumers with on-going problems as well as emergency crisis intervention

Prepared and/or supervised preparation of statistical narrative reports Conducted or directed staff development programs.

EDUCATION National University, Los Angeles, CA

Master of Arts: Human Behavior

California State University Dominguez Hills, Human Services Bachelor of Arts: Human Services

CERTIFICATIONS Professional Child Visitation Monitor Training-Certification Domestic Violence Advocacy Certification

LANGUAGES Spanish

Native or Bilingual

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