Service Representative General Labor

MISTY NORMAN

PROFESSIONAL OVERVIEW

Energetic and multi-tasking individual with excellent

problem-solving skills and computer proficiency

interested in a Bilingual position where I can use my wide skill-set and grow in new and positive ways.

Offering 10+ years of Customer Service and

Healthcare related experience, superior oral

communications skills in English and Spanish, and

excellent phone etiquette.

SKILLS AND ABILITIES:

Excellent Communication Skills

Telephone Handling Empathy

Adaptability

Strong Work Ethic

Excellent Conflict Resolution

Motivated and Self-driven

CERTIFICATIONS:

First Aid/CPR Certified

CNA Certified

10-key Certified

Certificate in Bookkeeping

Certificate in COBA (Computer

Operations/Business Assistant)

Certificate in HTML (2020)

Certificate in Programming Fundamentals

(2020)

Certificate in Java Programming (2020)

EDUCATION:

Eureka Adult Ed (Eureka City Schools)

Bookkeeping/ business occupations, accounting

and business management, 2004

Awarded COBA (Computer

Operations/Business Assistant) Certificate

Bookkeeping Certificate

Microsoft Office Certificate

Received A G.E.D. (1989)

Tested The highest out of all individuals who

tested for the G.E.D. in California that day

High School Diploma, class of 1998

Graduated in Top 98% of Class

Graduated with 4.0 GPA 10-Key Calculations

Certificate

College of The Redwoods

Some college, no degree. General ed. 1998

Carried a 3.8 GPA

Received a Certified Nursing Assistant Certificate CONTACT INFORMATION:

Cell: 707-***-****

Email: ***************@*****.***

Address: PO Box 3417 Eureka, CA 95502

WORK EXPERIENCE:

Merchandising Assets/ General Labor

Instawork- SNS Merchandising 2023-Present

-Works with planograms doing product resets and

changing shelving.

-Works under a shift leader following instructions with a team of reset employees.

Merchandising Retailer

Driveline 2022-Present

-Works with planograms finding proper set-up for

products on the shelves.

-Builds up shelving systems for the optimum

product displays.

- Works with store managers so the job is done to

their satisfaction.

-Works independently as my own supervisor.

-Cleans the shelving displays thoroughly after tear down and during build-up.

Customer Service Representative

Blockbuster LLC 2001

-Provided primary customer support to internal and external customers in a fast-paced environment. Used the company's troubleshooting resolution tree to

evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Certified Nursing Assistant

St Luke's Manor 1996 TO 1998

-Assisted patients with mobility needs, including

moving to and from beds, organizing wheelchairs

and preparing assistive devices.

-Delivered individualized patient care by recording vital signs, documenting observations, administering doctor prescribed treatments and evaluating patient needs. Home Health Care Provider

IHSS 1991 TO 1997

-Interacted kindly with patients and families and

displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional

relationships.

-Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.

Contact this candidate