Assistant Manager Customer Service

KRYSTAL CALDWELL

***********@*****.*** / C: 307-***-**** / Chinook, MT

Summary

Seasoned assistant manager familiar with operations and best practices. Leads and motivates workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety, and keeping employee and customer satisfaction high.

Skills

Knowledgeable in organization

Processes and procedures

Leadership

Process improvement

Goal oriented

Complaint resolution

Team management

Experience

2/2022 - Current Smoke House Manager – Bearpaw Meats, Chinook, MT

In charge of making smoked products

Pull necessary ingredients to make each product

In charge of packaging and running labeling machines

Took computer data for heating and cooling for the product to be state inspected

Worked closely with state inspector to monitor incoming and outgoing product

1/2021 - 5/2022 Assistant Manager – Chinook Eagles Club, Chinook, MT

Schedule and coordinate staff

Participated in recruitment and dismissal processes

Take care of problems within work place

Addressed employee and customer concerns

Developed strategies for better work place efficiency

Made sure the work place kept cleanliness standards

Liaise between managers, customers, and employees

Provided direction for staff

Monitored spending and budget

Created and implemented a food and drink menu

Provided amazing customer service to all customers

12/2019 – 10/2020 Supervisor – Spicy Pie, Minot, ND

Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality

Identified and corrected performance and personnel issues to reduce impact to business operations

Monitored daily checklists and side worksheets to keep bartenders and other staff members on task

Motivated team by giving constructive feedback to deliver exceptional patron experience to all clientele

Supervised cleanliness of guest service areas before, during and after service

Confirmed customers’ ages for alcohol service and discontinued service to intoxicated guests

Worked with management to plan and implement special events to boost customer numbers and profits

02/2016 – 09/2019 Assistant Manager, Ibake Denver, Denver, CO

Reviewed sales reports to enhance sales performance and improve inventory management accuracy

Collaborated with store manager to develop strategies for achieving sales and profit goals

Enhanced sales by implementing merchandising and promotional improvements

Analyzed trends, identifying consumer demand and forecasting seasonal trends

Worked with customers to help them find and use the correct consumption device

Worked closely with dispensaries to help customers find the products they wanted or needed

Provided a safe environment for medical and recreational users to enjoy their cannabis

Handled altitude sickness quickly and efficiently and stayed with customer until it passed

Education and Training

Rawlins, WY Criminal Justice, Western Wyoming Community College

05/2008 High School Diploma, Grantsville High School, Utah

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