Resource Specialist Case Manager
Resume:
Jacqueline Pearman
Lake Havasu City, AZ 979-***-**** advcfn@r.postjobfree.com
Objective
Knowledgeable program manager with over four years case management experience and behavioral health background. Eager to contribute problem solving, communication, organization, and computer skills to better the lives of individuals in Mohave County. Motivated to learn, grow, and excel within the DCS and behavioral health field.
Skills
●Three years plus case management experience while utilizing my leadership, problem solving, communication, and management skills.
●Ability to understand and respond appropriately to requests.
●Effectively handle emergency situations and safely perform duties despite distractions.
●Ability to work in a diverse, multi-cultural environment and be sensitive to the service population’s cultural and socioeconomic characteristics.
●Knowledge of human development and family life cycle in children and families.
●Knowledge of cultural situations involved with the child and family.
●Knowledge of family therapy and child management techniques from a systems perspective.
●Ability to apply knowledge of community resources to appropriately assist client.
●Physically capable to administer approved behavioral management techniques as applicable.
●Able to operate common office equipment and am proficient with electronic health records.
●Effective written, oral and interpersonal communication skills in the English language.
●Knowledgeable with intakes, vendor call procedures, and insurance verification.
●Ability to work with minimal supervision independently or in team setting while maintaining organization and time management skills.
●Proficient in Word, Excel, Google, Adobe, and Outlook.
●Knowledgeable with HIPPA guidelines, medical terminology, and Division of Developmental Disabilities terminology.
●Ability to relate, listen, and communicate effectively with individuals, their families, team members, and other organizations to create positive professional relationships.
●Ability to interact well with various levels of staff and with guests.
●Ability to read, comprehend and interpret complex information.
●Ability to work in a variety of environments in and outdoors with various obstacles, stairs and unknown conditions.
●Certified to do intake engagement/developmental assessments.
Work History
ABA Behavioral Technician
Constellation Behavioral Health Services Houston, Texas. September 2022-present
Provide direct care to clients in a one-on-one or group therapy setting to implement skill acquisition and behavior reduction treatments.
Collaborate, communicate, and assist with the training of clients and parents.
Provide a supportive environment for clients and families.
Provide crisis interventions when needed.
Focus on changing the child's behavior by observing and measuring the behavior in real- life environments.
Gather behavioral data to track progress in reaching behavioral objectives identified in the behavior plan and periodically modify the plan, under the supervision of the BCBA, to adapt to the child's response to the intervention.
Implement learning programs (communication, self-help, and play skills) as written and instructed by the BCBA
Collect data on all behaviors targeted and meet with supervisor weekly to analyze the information gathered.
Incorporate parent training so family members/caregivers can teach and support skills during typical family activities.
Document each service activity on Rethink
Properly report all critical incidents and safety concerns regarding persons receiving services.
Ensure that documentation is completed in a timely manner and in accordance with established organizational procedures.
High Needs Case Manager/Integrated High Needs Care Coordinator
Southwest Behavioral Health and Services- Lake Havasu City, AZ April 2021-September 2022
Analyzing the physical and mental health needs of a patient
Recommending appropriate care and treatment plans to patients and their families.
Providing a point of communication between medical workers, administrative staff, patients and family involved in the treatment process.
Ensuring patient records are thoroughly and accurately updated.
Arranging referrals or recommending patients to specialists where needed.
Ensuring that appointments are made and kept by both staff and patients.
Providing a point of support and reassurance for patients and families.
Evaluating the process and recovery of a patient with the ultimate goal of allowing them to be discharged from medical care.
Facilitates CFT meetings for assigned families.
Facilitates the development of ISP’s using information gained from the comprehensive assessment, the SNCD and input from all team members involved.
Adheres to the legal/ethical/professional guidelines adopted by the SBH.
After hours, On-call rotation as needed
Ensures complete and accurate progress notes of all serious incidents and changes in behavior.
he family.
Ensures appropriate clinical involvement on teams.
As CFT facilitator, works with family to achieve independence.
Provides information to CFT members concerning community resources and linkages to other services.
Assists youth and families in securing needed services.
Maintains accurate, thorough and current documentation of contact with youth/families, treatment progress and services received/provided.
Maintains effective communication with clients, PCP, mental health providers, family, collateral resources, and other agency staff on behalf of clients
Behavioral Health Resource Specialist
Arizona’s Children Association – Lake Havasu City, AZ July 2017-March 2022
Responsible for providing behavior management support and training to clients and families. Position assesses the family’s need for support, training and additional services; acts as the program liaison to community and provider agencies; and provides crisis intervention as assigned.
Conducts family and individual client strengths and ongoing needs assessments utilizing program specific protocol to monitor progress of the client and family as evidenced by record review, supervision and observations.
●Engages with the family through face to face interactions to build trust, encourage hope and ensure ongoing engagement in behavioral health services.
●Supports the development and implementation of effective, strength based, family centered plans with focus on parenting skills and behavior management techniques.
● Provides advocacy for children to ensure for the necessary structure, guidance and limits as evidenced by treatment plan.
● Completes and monitors documentation of clients’ records in accordance to agency and funding source requirements, including tracking of authorizations and contract deliverables, maintaining timely progress notes, foster parent licensure and all clinical records.
● Provides effective crisis management by triage and stabilizing emergency situations and effectively uses de-escalation techniques.
● Provides or arranges for transportation of clients to appointments as necessary.
● Designs behavioral contracts with clients and families as necessary.
● Provides effective discharge planning.
● Supports or provides educational activities that promote client understanding of treatment issues.
● Collaborate with community partners to effectively help family develop natural supports and resources
● Effectively manages assigned caseload
● Provides services in the community, in home, in school or work that may be outside of normal business hours, utilizing program specific protocol.
● May also provide crisis management, including assessing and providing appropriate responses, handling the situation calmly, with supervision, and/or referring/transitioning to SME or Supervisor when appropriate.
● Meets established productivity standards.
● Maintains professional boundaries and ethics specific to the Agency and particular professional certification.
● Safely and effectively monitor client activities.
● Attends and participates in all required meetings and CFT with Mohave Mental Health and Southwest Behavioral clinic.
Day time training and treatment Program Manager
Milemarkers – Lake Havasu City, AZ August 2020-March 2022
Performed daily tasks including case management, emails, billing, schedules, intakes, vendor calls, and ISP meetings while gaining knowledge of Division of Developmental Disabilities process.
●Create over 50 goals with member's team that best suit their ability to increase independence, socialization, and safety skills.
●Manages staff scheduling, and monitoring staff levels daily, always ensuring approved staff to member rations.
●Leads bi-weekly 1:1 meeting with staff to increase communication and foster staff development.
●Effectively communicated with team members, members, and their families within HIPPA guidelines to ensure all resources are being utilized to better of lives of individuals with disabilities.
●Interviewed, hired, trained, and supervised all staff to ensure company guidelines, policies, and safety procedures are being meet while maintaining meaningful days for members.
●Create member documents for file/folder including progress report, transportation log, quarterly report, and outcome strategies.
●Created and maintained case files with 100 percent accuracy on Division of Developmental Disabilities audit.
●Submit progress reports, quarterly reports, and incident reports within Division of Developmental Disabilities guidelines.
●Created and maintain positive professional relationships with members, member's family, support coordinators, and other agencies within member's team while maintaining HIPPA laws.
●Addresses any member related concerns directly with families in a timely and professional manner.
●Completes 90 day/annual reviews for each staff member.
●Conducts monthly staffing meeting, developing agenda based on ongoing issues.
●Attend ISP meetings, completing all documentation requirements associated with ISP meetings. When not in attendance due to scheduling conflicts, send email correspondence to DDD support coordinators to provide update on member status and progress towards outcome.
●Conducts monthly check in via phone with families to assess the quality of service.
●Ensures safety and cleanliness standards are consistently met in accordance with monitoring check lists and OLCR requirements.
●Oversees assigned vehicles.
●Plans and executes meaningful and engaging activities for members on a daily/weekly basis.
●Creates monthly calendar for staff and member’s families.
●Facilitates activities that target member’s goals and provides structured and non-structured opportunities for working on outcomes.
Parent Aide (DCS Program)
Milemarkers Therapy- Serving all of Mohave County July 2018- August 2020
●Focuses on efforts to reunite parents with their children who have been removed by the Arizona Department of Child Safety.
●Encourage birth parents to gain the skills and abilities they need to maintain a safe home and environment for their child.
●Provides an opportunity to develop relationships with parents and to encourage them while they are in a difficult period in their lives.
●Providing parents and caregivers with training and tools to promote optimal child development, positive parenting skills, and the opportunity to build a network of parenting support.
●Family support skills training Developing skills and supports with children and families to increase independence and resiliency
●Assist individuals and families in heightening social-emotional well-being and guiding those that have been impacted by trauma and abuse through the healing process.
●Provide support and intervention for children and their families to address current needs and strengthen the family unit.
●Provides time each week providing parenting coaching one-on-one to the parents.
●Provides a range of support services, instruction and assistance to parents to improve their skills and ability to fulfill parenting roles and responsibilities.
●Provide help on a variety of topics, including:
oAge-appropriate child development
oAppropriate discipline and problem-solving techniques
oLife skills training
oNutrition and meal planning
oHousehold management
oCommunity resources
oEmployment consultation
oDrug/alcohol education
oBudgeting and managing finances
oTime management
oHealthy relationships
oAppropriate caregivers
oSelf-sufficiency
●Provide hope and care to hurting families and children.
●Teach parents the appropriate skills so they may utilize them in visits with their children.
●Create parenting plan based on based on protective capacity
●Engage in Midpoints with case manager and clients
Case Aide (DCS Program)
Milemarkers Therapy- Serving all of Mohave County January 2018-July 2020
●Monitoring visitation between children in out of home care and their parents in a safe and secure environment.
●Ensuring noncustodial parents have access to the child only when supervised by another adult.
●Hold visits that protect children from potentially dangerous situations while allowing parental access and providing support for the parent child relationship.
●Protect the integrity of parenting time by providing a positive atmosphere where parents and children may connect and interact in a safe, structured environment.
●responsible for supervising court ordered parenting time
●Transport children in agency vehicles to visitation locations.
Clinical documentation on strength and struggles throughout visits.
Education
Chaparral High School- Phelan, CA Diploma 2005
Victor Valley College- Victorville, CA 2005-2006
Kaplan University- Davenport, IA- 2014-2016
Training (certificates attached)
●Crisis assessments
●Service/safety plan
●Intake/engagement assessments
●Critical Incident reporting- Behavioral Health and Internal
●Overview of safe AZ model for Behavioral Health
●Abuse and neglect: what to look for and how to respond
●Client rights, grievances, and appeals
●Biopsychosocial model of addiction
●AHCCCS 101
●Cultural Diversity
●Overview of DSM-5
●Health plan fraud
●Workplace emergencies and natural disaster
●Best practice in substance use treatment engagement
●Substance use in the family
●Cultural competency/CLAS standards
●Professional ethics for social workers
●NEO- employment rehabilitation
●Psychiatric medications for children/adolescents
●Boundaries and dual relationships for paraprofessionals
●Ethical decision making
●Guidelines for documentation
●Integrating primary and behavioral healthcare
●Infection control
●Prevention and support
●Article 9
●Neglect and abuse
●HIPAA and Behavioral Health
●Hazardous chemicals
●Mercy- chronic disease self-management
●Limited English proficiency (LEP)
●Understanding fraud, waste, and abuse
●A clinician’s tale- How do I provide the best treatment for young children with disruptive behaviors
●Culturally and linguistically appropriate services (CLAS) standards
●Safe Arizona model for behavioral health providers
●Billing guide training for family resource specialist
●Quality of care concerns
●Mandated reporter and duty to warm training
●Vicarious trauma- what we don’t know can hurt us
●Motivational interviewing practice one
Professional References
Witney Lupo- Arizona’s Children Association program supervisor 928-***-****
Cherie Hagan- DTT program manager 928-***-****
Katie La Placa- Arizona’s Children Association Case Manager 928-***-****
Cassandra Pearman- NPP consultant for Milemarkers DCS program 760-***-****
Amber Whitaker- Chief CFO- 928-***-****
Jodi Grant- Southwest behavioral supervisor 928-***-****
Personal References
Lindsay Haggarty- AZCA behavioral health- Friend 928-***-****
Sharon Day- Property Manager- Friend 928-***-****
Jessica Douglas- AZCA Behavioral Health- Friend 928-***-****
Alexa Villa- DCS Case Aide- Friend 928-***-****
Jill Ada- AZCA Family Support- Friend 928-***-****
Gilbert Espinoza- Trauma Therapist 951-***-****
Over the years, I have acquired immense amount of skills and experience, which I shall bring to your organization. I have also worked tirelessly on my communication abilities and teamwork skills, which I will put to use in my future career, which would be in your organization if I am selected for the position. My dedication is to go above and beyond in a job. I am committed to learning any new skills on my own to succeed in various roles. I think I am very flexible and adaptive to learning new things. I am sure I will be able to contribute something capable for the growth of the company. I am a quick learner, compassionate, kind, caring, patient, enthusiastic, have positive regard for children and families, positive energy, communication skills, respect for differences, creativity and flexibility, calm disposition, and a sense of humor.
Contact this candidate