Service Representative Customer
Resume:
SHARON ABRAHAM advc9b@r.postjobfree.com
PROFILE SUMMARY
An experienced billing specialist in providing exceptional customer service and resolving billing issues. with a proven track record of accurately processing invoices and maintaining up-to-date billing records. Strong communication and interpersonal skills, able to effectively handle customer inquiries and resolve complex billing issues. Committed to delivering high-quality customer service, resulting in complete satisfaction Seeking a challenging role in a fast-paced environment where I can continue to grow and make a positive impact."
• Customer Service
• Medical Billing
• Accounting
• Financial Management
• Data Entry
• Recordkeeping
• Invoicing
• Insurance Claims
• Account Reconciliation
• Problem Solving
• Remote Work
• Active Listening
PROFESSIONAL SKILLS
PROFESSIONAL ATTRIBUTES
• Accurate and detail-oriented: A strong attention to detail is critical in ensuring accurate billing and resolving any issues that may arise.
• Excellent customer service skills: This includes strong communication and interpersonal skills, active listening, empathy, and the ability to effectively resolve customer inquiries and billing issues.
• Time management and prioritization: A billing specialist must be able to manage their workload effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
• Well-organized and efficient: Excellent organizational skills are crucial in managing and keeping track of a large volume of billing information.
PROFESSIONAL EXPERIENCE
Round point Mortgage, Call Center, New York, New York Customer Service Representative Jan 2023 – Present
• Handling customer inquiries and complaints via phone, email,
• Building and maintaining strong customer relationships through active listening and effective communication
• Accurately documenting customer interactions and maintaining records of customer interactions and resolution
• Continuously seeking ways to improve customer satisfaction and experience through effective problem-solving
Madison Women’s health And Fertility New York, New York Financial Manager 2001 – 2017
Supervised all accounting, bank reconciliation, and check posting for a large medical practice with three doctors, three specialist nurses, and eight support employees; kept financial record up to date; processed payments; and promptly addressed billing difficulties.
• Develop and implement financial strategies to meet organizational goals and objectives.
• Prepare and manage annual budgets and forecast future financial performance.
• Analyze and interpret financial data, including balance sheets, income statements, and cash flow reports.
Corinthian Diagnostic Radiology, New York, New York, Office Manager 1991 – 2000
Managed the front office staff and daily operations of a full-service radiography clinic that catered to both high-profile and general referrals. handled the annual office budget and kept track of expenses to keep costs under check.
• Completed the full range of medical billing, including the submission & reimbursement of insurance claims.
• Collected payments from customers in cash or credit and issued receipts, refunds, change, or tickets
• Processed sales transactions, maintained reports, and oversaw inventory control while assisting those who needed help or advice on products
• Promptly resolved customer complaints and guided and provide them with relevant information when required
Available upon request
REFERENCES
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