Customer Service Worker Customer
Resume:
Kelli C. Parkman
Oklahoma City, OK 73159
(804) 304- 5757
*************@*****.***
Availability: Job Type: Permanent/General Service
Work Schedule: Full-Time, Shift Work
12/2021 – 10/2022
Department of Defense-Defense Logistics Agency DDOO
Tinker AFB
3000 F Ave. Bldg. 506
Oklahoma City, OK 73150
General Supply Specialist
Duties, Accomplishments and Related Skills
Call Center environment, performing in-depth research and instrumental analysis when discrepancies are identified because of physical inventories, warehouse refusals, participated conducting limited parts of small & major investigations of exposure & type of hazard that caused unsafe working conditions, Reports of Survey or customer complaints, including mishaps, injuries and equipment maintenance data, Frequent use of the Distribution Standard System (DSS). Determines the cause of record imbalances through collection, analysis, and evaluation of factors contributing to the inventory adjustment. Initiates and makes corrective actions to synchronize the depot record with the physical inventory balance. Assisted in conducting, monitoring and evaluations by analyzing specific portions of plan changes, programs, procedures, inspections, citations and approved all work-related standards and programs. Generates the Financial Liability Investigation of Property Loss (FLIPL) Report in accordance with agency policy and procedures as appointed in writing by the proper authority. Develops recommendations for new procedures which correct or prevent errors. Gathers data from automated systems to analyze trends of recurring discrepancies. Conducts operational and systemic studies to causes contributing to physical inventory and location inaccuracies and validates data compiled using various ADP systems to resolve record accuracy problems. Identifies and initiates new procedures to reduce inventory record error rate, streamline inventory processes and comply with agency guidance. Arranges special inventories to reconcile accountable records. Plans, develops schedules for and conducts inventories. Operates material handling equipment and license on forklifts and stock selectors to locate and move materials. Lead lower graded technicians performing inventory functions.
Supervisor: Chan Lee
Okay to contact Supervisor: (646) 331 - 6580
11/2020 – 12/2021
U.S. Department of Veterans Affairs - VA Northern Indiana Health Care System
1700 East 38th Street
Marion, Indiana 46953-4568
Food Service Worker (WG3)
Duties, Accomplishments and Related Skills
Safe SERV Certified. Assembled regular and modified hot and cold food items according to Standardized procedures and the tray ticket, by ensuring proper food temperatures prior to meal delivery, Assisted in planning and conducting portions or limited inspections or compliance reviews industry specific on worksites, Applying knowledge of regular and modified diets and special procedures in serving patients, and identifying obvious discrepancies on the prescribed diet and replenishing food items, based on supervisory approval and appropriate documentation. Delivering trays to patient's bedside while given exceptional customer service and returning soiled trays following meals. Other tasks completed after each meal, to assure above standard services: Setting up, operating, breaking down, and cleaning all equipment assigned to the food service area.
Supervisor: Brian Myers 765-***-**** ext.: 73687
Okay to contact Supervisor: Yes
07/2019 – 11/2020
Weaver Popcorn Company, Inc.
408 W. Landess St.
Van Buren, IN 46991 United States
Materials, Repair & Operations (MRO) Coordinator
Duties, Accomplishments and Related Skills
Performed life cycle logistics management which involved program analysis functional areas, such as planning, to support specified missions or other designated programs such as assigned systems or subsystems, integrating separate functions of supply; maintenance, procurement and quality assurance required to sustain system fielding. Conducted outreach activities and related information to work-related legislations, regulations and proposal’s activities to a variety of
internal & external customers. Constantly Worked with Managers from all departments to facilitate written correspondence, and other documentations: attended and partaken in events, programs, and meetings. Validated work orders to repair, dispose and discontinued supplies or inventory items. Exercised technical leadership to obtain agreement on required actions, schedules and the resolution of conflicting points of view concerning program or policy matters with clear communication with vendors and production department’s, using Proper prioritization of project planning: this includes preparations of presentations and reports for projects and events, and executions; anticipation of production needs and resolving those needs Proper documentation of quotes, purchase orders, and receipts; governing processes to maintain integrity of inventory, while carrying oneself with a positive attitude and taking pride of service. Provided guidance to assist personnel compliance with any regulations and policies required at company in regard to transporting & delivering supplies. Conducted and planned events & conferences with higher management, employees and outside organizations, some direct threats or non-fatal injuries at Weaver.
Supervisor: Rick Hoffman 260-***-****
Okay to contact Supervisor: Yes
10/2018 – 07/2019
Compass Group
Chartwells-Muncie Community Schools
801 N Walnut St,
Muncie, IN 47305 United States
Food Service Worker/Cook/Server
Duties, Accomplishments and Related Skills
Provided input of meal planning, following the nutritional guidance while succeeding proper food handling and safety for middle aged children. Stored and handled food in safe ways. Operated food preparation equipment. Assisted with keeping records of and reordered stock. Frequent communication with internal management, as well as, school staff members, for continued improvements to make the best dining experience, for the children and facility.
Supervisor: (HR) Stephanie Bond 904-***-**** o. 765-***-****
Okay to contact Supervisor: Yes
05/2017 – 05/2018
Defense Logistics Agency (Department of Veterans Affairs)
8000 Jefferson Davis Highway
Richmond, Virginia 23297-5100
Purchasing Agent
Duties, Accomplishments and Related Skills:
Checks and processes requisitions, communicating with departmental personnel in order to determine the exact nature of their requirements and giving assistance and information where needed. In the Customer Service Department, I Obtained price quotations via mail or telephone, and allocates wisest transaction regarding quality, guarantee, price, special discounts, sales tax exemption, delivery date, etc. Ensures proper completion of purchase orders for signature by the General Purchasing Agent. Interviews business representatives to gain information on new products, and to arrange demonstrations and/or tests of same. Attends meetings to keep up to date on current governmental policies, procedures and requirements. Maintains catalogue files on specific commodities. Instructs clerical staff involved in the preparation and issuing of quotations and orders. May assume some responsibilities of the Purchasing Agent 2 under direction. Performed other duties as assigned.
Supervisor: Human Resources 804-***-****
Okay to contact Supervisor: Yes
07/2008 – 07/2012
L & S Services, LLC
310 Ford Street
Columbus, GA 31907 United States
*NOTE: Pursued College Degree 2012 - 2016
Dining Facility Worker/Cook
Duties, Accomplishments and Related Skills:
Maintained high standards of customer service during high-volume, fast-paced operations. Communicated clearly and positively with coworkers and management. Followed procedures for safe food preparation, assembly and presentation. Assisted management with inventory control and stock ordering. Resolved complaints promptly and professionally. Promoted in 2010, COOK – Assisted dietary aide to assist in devising healthy and nutritious meals. Creating
meals from original recipes and serving to over 400+ soldiers. Assisted with sustaining kitchen supplies, and stock for the day, as well as checking and retaining stock levels.
Supervisor: Human Resources 706-***-****
Okay to contact this Supervisor: Yes
10/2002 – 10/2005
United States ARMY
HR CPM ST Louis MP
Fort Leonard Wood, MO 65473-5000 United States
*NOTE: 2006 – 2008, Unemployed & Moved to Georgia
Logistics/Supply Clerk
Duties, Accomplishments and Related Skills:
In a developmental capacity, served as a Logistics and contracting specialist for supply, service, and/or construction contracts in support of various customers. Received supply requests reviewed and approved for completeness and conformity to guidelines. Responsible for planning approach to meet contracting objectives for wide variety of requirements. Performed market research/analysis to determine availability; analyzes market trends, commercial practices, conditions/technological advances & determines sources to be solicited. Participated conducting limited parts of small & major investigations of exposure & type of hazard that caused unsafe working conditions. Determined appropriate procurement method using wide range of contracting methods & contract types; awards bids within delegated purchasing authority (following established guidelines). Direct and oversee an organization’s financial and budgetary activities. Prepared and processed various documents such as purchase orders, delivery orders, bid specifications. Drafted correspondence. Innovate by applying new technologies in the workplace Advertise, solicit, evaluate, negotiate, recommend for award, and prepare files for various types of requirements. Responsible for selecting contracting approaches, techniques and procedures to solve variety of problems. Analyzed contracting issues and recommended best course of action to the local Commander. Performed acquisition planning with program manager/customer, technical, legal, finance and contract pricing personnel to develop market research, acquisition strategy, milestones, evaluation/source selection criteria and Incentive/award fee, provisions. Identify places to cut costs and to improve performance, policies, and programs. Exercised latitude in dealing with problems arising during pre-award, phase of procurement. Planned and carried out work, selecting approaches and techniques used and determined actions taken on assigned contracts. Used judgment interpreting guidelines, adapting procurement procedures and recommended solutions to problems to local Commander and mangers. Provided business advice and assistance to technical personnel involved in development of performance work statement/statement of work or data requirements. Responsible for reviewing requisition packages for adequacy and compliance with administrative, regulatory and procedural requirements, consistent with market practices/conditions. Consult with other executives, staff and board members about operations Conducted conferences to discuss proposals received; performs price or cost analysis; plans and conducts negotiations on price, technical requirements, terms and contract conditions. Utilized an extensive knowledge of logistics programs/operations and displayed a clear understanding of automated systems to manage projects and programs for systems integration of Combat Service Support (CSS) automation. Served as a Systems Administrator for all CSS STAMIS systems and automated logistical programs and as a technical expert within the state/territory is responsible for providing technical and functional guidance for specified STAMIS and Automated Logistical Programs to operators and supervisors. Served as the Inventory Management Technician servicing both logistic and administrative areas. Conducted inventories and other stock replenishment activities on a recurring and timely basis. Analyze financial statements, sales reports and other performance indicators, Served as the focal point for requesting, distributing, stocking and maintaining inventory levels to meet continuing and emergency needs with full understanding of the relationship between stock levels and inventory turnover performance measures. Managed the purchasing and provided specialized and unique medical supplies and expendables. Used and maintained the Generic Inventory Package (GIP). Managed the Point of Use (POU) to track usage and restocking. Responsible for Reviewing and Initiated request for supplies. Managed expiration dates, rotates stock and removed from use if outdates occur. Responsible for maintaining work and storage areas. Responsible for compiling various report data. Managed purchasing duties for supplies and served as a purchase cardholder.
Supervisor: Rodney Scott 706-***-****
Okay to contact this Supervisor: Yes
Education
South University
Columbia, SC United States
Bachelor's Degree 12/2016
GPA: 3.2 of a maximum 4.0
Credits Earned: 150 Quarter hours
Major: Business Administration Minor: N/A
Relevant Coursework, Licenses and Certifications:
Strategic Management, Advanced Operations Management, and Global Business
Management, adaptable business strategies to the ever-changing marketplace,
Managerial Communications, Dynamic Decision Making, and the foundation for leadership skills.
Virginia College
Columbia, SC United States
Associate's Degree 06/2014
GPA: 3.0 of a maximum 4.0
Credits Earned: 140 Quarter hours
Major: Business Administration Minor: N/A
Relevant Coursework, Licenses and Certifications:
Microsoft Office 2010, Including Excel & PowerPoint. Fundamentals of business, Management and finance, Critical thinking, Customer service, Workplace ethics, Project planning, Implementation and communication.
REFERENCES Indicates Professional Reference
Name
Employer
Title
Phone
Jeffrey Foster
Lockheed Martin Missiles and Fire Control
Material & Distribution Manager
Cell: 407-***-****
*******.*.******.**@****.***
Rodney Scott Lance, Inc.
Production Foreman
Incl. Military Supervisor
**********@***.***
Contact this candidate