Senior Salesforce Developer/Admin
Resume:
Vandana Pantham
*******************@*****.***
Professional summary:
●Having 8+ years of working experience with Salesforce Development and Administration.
●Four years of Salesforce CRM experience with Sales, Service clouds and building custom applications on Force.com Platform.
●Solid customization experience using Apex Language - Classes, Triggers, SOQL, SOSL.
●Proficient working with large data sets and writing Apex code without reaching Governor Limits.
●Expertise with Apex Batch, Schedule classes to process large volumes of data to handle complex business logic at regular intervals.
●Hands-on integrations by writing apex REST & SOAP web services for inbound calls to salesforce and handling outbound calls by using Http classes and methods.
●Strong experience with development tools - Developer console, Force.com IDE and Eclipse IDE (Force.com plug-in) for developing Apex classes, Visual force pages, Triggers and creating Objects, Fields and data tools like Data Loader for data import and export operations.
●Strong experience with Salesforce relationships (Lookup, Master-Detail) and Junction objects using standard and custom objects, Page Layouts, Validation rules, Page Layouts, Search Layouts, Tabs, Lightning Apps, Lightning Tabs, Quick Actions, and Compact Layouts.
●Strong Salesforce administration experience with configuration tasks like creating Profiles, Roles, Users, Page Layouts, Search layouts, Validation rules, Email Templates, SSO and Optimizer.
●Experience with business automation declaratively using Workflow rules, Process Builder and its actions Email alert, Field update, Create Task & Outbound messaging; Approval Process and its actions for various users.
●Hands-on experience with salesforce Process Builder and implemented new actions like Creating Records, Posting to Chatter & Calling Apex.
●Good experience in managing org data security by configuring OWD, Criteria/Owner based sharing rules and apex managed sharing rules.
●Proficient with Sales, Service & Marketing clouds and implemented Web-to-Lead, Lead & Sales Process for Lead and Opportunity, Email-to-Case, Web-to-Case, Assignment, Auto response and Escalation rules on Case object.
●Experience with CI/CD and deployment techniques.
●Excellent reporting experience with salesforce Reports, Dashboards, creating custom Report types, setting up Analytic snapshot, to dump data on a regular basis and creating complex Reports for different levels of users in the organisation for higher management visibility.
●Experience in deploying salesforce components using Force.com Ant Migration tool, Change Sets, Eclipse and Snapshot apps to various sandbox and production Orgs.
●Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
●Extensively worked on Salesforce Service Cloud
●Strong Experience on Digital Engagement involving Omni Channel
●Strong Experience in creation and handling of Live chat and Messaging Channels.
●Strong experience on Einstein bots.
Education & Certifications:
●Bachelor of Technology in Computer Science and Engineering.
●Salesforce.com Certified Force.com Administrator
●Salesforce.com Certified Force.com Platform Developer
●Salesforce.com Certified Force.com Service Cloud Consultant
Technical Skill Set:
Salesforce Technologies
AppExchange, Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force Pages, Force.com Eclipse IDE Plug-in, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects.
Languages
Apex
Salesforce Tools
Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)
Tools
Apex Data loader, Sublime, Mavens Mate, GitHub, Eclipse IDE Plugin
Database
SQL Server
Web Technologies
HTML, CSS, JS
Visualization Tools
Tableau 8.3 Desktop, Tableau Server and Reader
Operating Systems
Windows 98/NT/XP/Vista/7, UNIX
Software Packages
MS power-point, MS Excel, MS Visio, MS Project 2013, Rational Rose Enterprise Edition
Professional Experience:
Client: Samsara, San Francisco, California Mar 2022 – Present
Senior Salesforce Developer/Admin
Responsibilities:
●Interacted with Business users for analysing user stories and provided design solutions and created development tasks for each user story.
●Written Apex Classes (Controllers - Custom, Extension), Triggers on various objects to meet business requirements.
●Developed custom Visual force pages, using native components – page Block, command Button, Output Panel, Input Field and AJAX components action Support, action Function, JavaScript Remoting.
●Written Dynamic Visual force pages based on the user input selection.
●Embedded custom external Java Script, jQuery resource in the Visualforce pages and used Java Script functions across multiple Visual force pages.
●Experience with an Enterprise scale CPQ application and Steel brick CPQ
●Implemented custom Cascading Style Sheets (CSS) having rich UI aligned with company website branding and styles in visual force pages.
●Designed Lightning Web components, Lighting Events, Visual Force pages, Custom objects, Validation rules, and triggers by using Apex as per Client requirement.
●Worked on custom Lighting App & web components for community SFDC App.
●Worked on the salesforce1 mobile app visual force pages with the Angular JS libraries and Lighting components/App/Events with Aura framework.
●Worked on Lead/Opportunities campaign and Journeys.
●Written SOQL, SOSL queries in Apex classes & Triggers with optimization and to avoid Governor Limitations while large data processing.
●Worked on integration to and from Salesforce with other tools and third-party applications (MuleSoft).
●Extensive experience building enterprise scale applications on Service and Community Clouds.
●Worked on Community cloud integration by writing REST web service classes for inbound calls to salesforce using @REST Resource, @HTTP post, @Http Get and @HTTP Delete annotations.
●Made outbound calls to external applications by generating Apex classes from WSDL and added WS-Security headers for callouts.
●Developed Lightning components using Lightning app builder by incorporating Lightning Design system styles in the components for salesforce1 and lightning.
●Written Apex Unit Test classes for unit testing and increased code coverage for all Apex classes, triggers, Batch and Web Services classes and used new annotations like @testSetup to setup test data for each test class.
●Configured and customised sales cloud, service cloud, Standard objects like Accounts, Contacts, Opportunities, Products, Opportunity Line Items, Leads, Campaign, Events, Tasks, Cases, Entitlements.
●Created and configured multiple Profiles, Roles, Page Layouts, Record Types, Permission sets, public groups, Queues in the Organization.
●Designed and created Custom Objects, Tabs, validation rules, Components with respect to business requirements.
●Implemented Sale cloud and configured Account Teams, Opportunity Sales Process, Webto-Lead and Assignment rules; Email-to-Case, Web-to-Case, Auto-response and Escalation rules on Cases.
●Created Approval Process, workflow rules and defined associated Tasks, time triggered tasks, Email alerts, Field Updates to implement business logic.
●Used Process builder to convert existing workflow rules into Process Builder and one Process flow each object.
●Developed several Custom Reports & Dashboards which are used by Business user and Management for reporting and setup analytic snapshot to dump data on regular basis.
●Implemented Data Loader through the Command Line Interface to extract the data from database to run at scheduled times.
●Developed Email templates in Text, HTML and Visualforce for setting up email alerts for auto response and data updates.
●Created and maintained the documentation for Design, Migration and Integration. Deployed applications from sandbox to sandbox/production.
Environment: Salesforce.com platform, Dev, UAT, Preprod, Workflow Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services.
Walmart, Bentonville, Arkansas Jan 2021 – Feb 2022
Salesforce Developer/Admin
Responsibilities:
●Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
●Implemented various advanced fields including Picklist fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist fields.
●Extensively worked on development activities using apex code in terms Apex triggers, Apex classes, batch apex classes and schedule class.
●Queried Salesforce Database with SOQL & SOSL queries available in Force.Com platform.
●Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Implemented security and sharing rules at object, field, and record level for different users at different levels of organisation. Also created various profiles and configured the permissions based on the organisational hierarchy.
●Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
●Implemented pick lists, dependent picklists, validation and formula fields to the custom objects.
●Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit the needs of the application.
●Implemented the workflows and approvals for various functional requirements.
●Developed Apex Test classes for code coverage of salesforce apex classes, trigger, batch and schedule classes and developed test factory classes to create test data which can be consumed by various test methods.
●Used IDEs Eclipse, Developer console and Sublime for customising, configuring and development of Objects, Profiles, Layouts, Apex Classes and Triggers.
Environment: Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.
PepsiCo, Harrison, New York Nov 2019 – Dec 2020
Salesforce Administrator and Release Management
Responsibilities:
●Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
●Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
●Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
●Used Data Loader for insert, update and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from CSV files.
●Responsible for retesting and regression testing of the application.
●Involved in documentation review cycles for the project and assigned review tasks to the project team. Follow-up with reviews to see them through to completion.
●Involved in testing the new features developed in Agile Sprints. Created Test plans, Test Cases and reported bugs in Jira.
●Working with Operations Manager and users to determine business requirements, provide administrative support and design/implement solutions in Salesforce.com CRM.
●Defining Custom Formulas and creating Validation Rules to suit the needs of the data model and ensure data quality.
●Migration using Ant, Change sets, workbench and Copado.
Environment: Salesforce.com platform, Apex Classes, UAT, Preprod, Workflow Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Java Script, Reports, Dashboards.
Kohler, Wisconsin Aug 2018 – Oct 2019
Salesforce Admin/Developer
Responsibilities:
●Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
●Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
●Used Data Loader for insert, update and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from CSV files.
●Responsible for retesting and regression testing of the application.
●Involved in documentation review cycles for the project and assigned review tasks to the project team. Follow-up with reviews to see them through to completion.
●Customised page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
●Working with Operations Manager and users to determine business requirements, provide administrative support and design/implement solutions in Salesforce.com CRM.
●Defining Custom Formulas and creating Validation Rules to suit the needs of the data model and ensure data quality.
●Maintenance of CRM functionality implementing SFDC.
●Worked on Workflow rules, Process builders and Flows.
●Created SFDC reports (Functional and Technical Documents).
●Create Profiles, roles and configure permissions according to organisational hierarchy requirements.
●Used change sets to deploy from one environment to another.
Environment: Salesforce.com platform, Workflow Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Java Script, Reports, Dashboards.
Infosys Limited, India May 2014 to Feb 2018
Salesforce Admin/Developer
Responsibilities:
●Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
●Handled requirements from customers
●Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
●Used Data Loader for insert, update and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from CSV files.
●Responsible for retesting and regression testing of the application.
●Involved in documentation review cycles for the project and assigned review tasks to the project team. Follow-up with reviews to see them through to completion.
●Customised page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
●Worked on continuous integration tickets for Accounts and Opportunity objects.
●Worked on record types by mapping the old record types to new.
●Identified the workflow rules, Process builders of Account and Contact Object and converted them into flows.
●Worked on List Views, Email Alerts, Page Layouts, Record Types.
●Working with Operations Manager and users to determine business requirements, provide administrative support and design/implement solutions in Salesforce.com CRM.
●Defining Custom Formulas and creating Validation Rules to suit the needs of the data model and ensure data quality.
●Worked on Validation rules, Workflow rules, Process builders and Flows.
Environment: Salesforce.com platform, Workflow Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Java Script, Reports, Dashboards.
Education:
●Bachelors in Computer Science from JNTU Kakinada.
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