Customer Service Medical Technician

ALBERT RESENDES

Joplin, MO ***** 417-***-**** advb09@r.postjobfree.com

Summary

Competitive CEO and Entrepreneur with a proven track record of success in the Asphalt Maintenance sector. Successfully leads and mentors a high-performance crew.

Goal-oriented as I promoted from Firefighter/EMT to Driver/Engineer, Fire Captain and Lastly as Battalion Fire Chief. I provided 18 and 1/2 years of experience overseeing top-level operations. I was a decisive and hardworking leader with an in-depth understanding of complex organizational issues and policy development. Demonstrated success in operations, team and change management.

I was hardworking and reliable as the General Manager for GNC with a strong ability in customer service and employee relations. I am highly organized, proactive and punctual with a team-oriented mentality.

Skills

Public relations understanding

Recruiting and hiring Firefighter Candidates

Operating budgets

Business development

Program leadership

Organizational leadership

Regulatory compliance

Strategic planning

Productivity performance

Policy updates

Risk management

Relationship management

Experience

CEO 05/2021 to Current

WEDOSTRIPES LLC Joplin, MO

Oversaw budgetary and financial activities and implemented strategies to grow business and profits.

Led organization by establishing business direction and actualizing operational plans to meet goals.

Cultivated successful business culture focused on performance optimization and goal attainment.

Battalion Chief 05/2013 to 05/2016

Joplin Fire Department Joplin, MO

Coordinated emergency response and disaster planning.

Followed department rules and regulations and oversaw discipline to maintain compliance among personnel.

Assisted in development and maintenance of effective system of records and reports of alarm responses, fire and casualty reports, personnel actions, quarters, apparatus equipment, training, hose maintenance and testing activities.

Oversaw station efforts to continuously deliver timely and quality responses in areas of fire, medical and public safety administration.

Prepared records and reports of company responses to fires or other emergencies.

Managed staffing, recruitment, interviewing and selection of potential team members in alignment with station needs.

Spearheaded fire protection and prevention programs, providing teams with training and resources to deliver timely and quality efforts.

Inspected schools, theaters, offices and various other buildings to check for proper fire precautionary measures.

Preserved order and discipline among 32 subordinates.

Conducted fire prevention and suppression operations.

Responded to fire and emergency alarms and evaluated emergency to direct company operations.

Created fire safety guidelines and evacuation schemes for rescue efforts.

Fire Captain 01/2005 to 05/2014

Joplin Fire Department Joplin, MO

Preserved order and discipline among subordinates, and gave assignments and instructions.

Conducted search and rescue operations, quickly analyzed medical emergencies and administered first aid to injured persons.

Inspected schools, theaters, offices and various other buildings to check for proper fire precautionary measures.

Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.

Inspected buildings for fire prevention and hazardous materials code violations or potential hazards.

Conducted fire prevention and suppression operations.

Addressed emergency calls and fire alarms using operating pumps, aerial ladders and auxiliary equipment.

Fire Driver/Engineer 03/2001 to 01/2005

Joplin Fire Department Joplin, MO

Monitored traffic conditions and applied defensive strategies to avoid accidents.

Documented daily mileage, gas and other data.

Drove fire apparatus to and from emergency scenes in a safe manner to provide fire protection and medical services.

Inspected vehicle before and after every trip to assess performance and maintenance requirements.

Demonstrated professional conduct with clients to deliver outstanding customer service.

Checked vehicle after every shift for damage.

Firefighter/EMT-Basic 11/1997 to 03/2001

Joplin Fire Department Joplin, MO

Trained continuously to maintain required physical fitness for demanding work.

Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.

Checked hoses and breathing masks after fire calls to determine proper functionality.

Administered emergency treatment and medical care to people injured in accidents and fires.

Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.

Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.

Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.

Inspected buildings for fire prevention and hazardous materials code violations or potential hazards.

Responded directly to residential and business emergency situations to serve community.

Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.

Examined and assessed hoses by laying out and checking connections to fire hydrants for effective fire suppression.

Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.

Established and managed water supplies to support suppression activities.

Located victims trapped by fires, extricated and rendered first aid.

Inspected schools, theaters, offices and various other buildings to check for proper fire precautionary measures.

General Manager 02/1991 to 10/1997

General Nutrition Center, GNC Joplin, MO

Built and maintained loyal, long-term customer relationships through effective customer service.

Managed shrink processes and inventory levels for corrective action planning to save costs.

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Tracked monthly sales to generate reports for business development planning.

Developed employee scheduling and oversaw payroll.

Education and Training

Some College (No Degree): Firefighter 1 & 2

MSSU Joplin, MO

Completed professional development and received Firefighter 1 and 2 certifications from the state of Missouri In December of 1995.

Some College (No Degree): Emergency Medical Technician - Basic

MSSU Joplin, MO

Completed professional development and received my certification as an EMT/Basic in June of 1996.

Some College (No Degree): Fire Science

Crowder College Neosho, MO

Completed coursework in Building Construction, Fire Protection Systems, Tactics and Strategies, Fire Investigations, Legal Aspects of Emergency Services, Hazardous Materials Technician, The Company Officer, Fire Service Instructor 1, Fire Prevention and Code Enforcement and Fire Service Hydraulics.

Completed coursework in the aforementioned Emergency Medical Technician/ Basic and Firefighter 1 and 2.

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