Service Representative Certified Phlebotomist
Resume:
ANGELA
HEDDERICH
adv11l@r.postjobfree.com
East Lansing, MI 48823
SKILLS
●Phlebotomy
●EKG Technician
●Patient Care Technician
●First Aid and Safety
●Administering Medication
EDUCATION
Premier Medical Academy
Jackson, Michigan • 04/2015
Phlebotomy
Completion of certificate as certified Phlebotomist, Patient Care Technician, and EKG Technician.
Lansing Community College
Lansing, MI • 04/2014
Health Care And General Education Courses
●Professional development completed in general education and Health Care courses
Okemos High School
Okemos, Michigan • 06/2000
High School Diploma
PROFESSIONAL SUMMARY
Phlebotomy trained and seeking an entry level job as phlebotomist.
Dedicated Home Health Aide bringing 7-year background visiting patients in-home and performing array of nursing tasks, including conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care.
●WORK HISTORY
Peckham - Customer Service Representative
Lansing. Mi - Nov 2021 - July 2022
Helped customers navigate getting their passports
Computer and typing skills
Knowledge of computer system and government regulations and ability to assist customers interface with system
Ability to assist frustrated and angry customers in a calm, kind and productive way
Gary Goodwin - Home Health Aide
Lansing, MI • 06/2013 - 2021
●Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
●Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
●Developed rapport to create safe and trusting environment for care.
●Maintained clean, safe and well-organized patient environment.
●Kept close eye on behavior and emotional responses of clients, consulting as needed to address concerns and protect each person from any harm.
●Managed and administered medications.
●Took vital signs and reported abnormal signs to supervisor.
Phonebank Systems - Supervisor
Lansing, MI • 08/2008 - 02/2013
●Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
●Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
●Prepared and managed work schedules, vacation and sick time accurately on daily basis.
●Trained employees and assited them in meeting daily quotas.
●Maintained employee records and evaluations.
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