Representative Customer Csr Remote
Resume:
aduz8f@r.postjobfree.com
Fairfield, Connecticut
Linkedin.com/in/
Shashi-Chawla
SKILLS
Process Improvement
Contracts & Negotiations
Improving Efficiency
Reducing Costs
Risk Assessment
Leadership
Adaptability
Conflict Resolution
Multilingual:
English/Hindi/Punjabi
PROFESSIONAL EXPERIENCE
Commercial Credit Representative 1992-2022
Peoples United Bank, Bridgeport, CT
During my 30+ years at People United Bank, I went through a series of roles beginning with a bank teller role, and ultimately worked as a Commercial Credit Representative for 25 of the 30 years.
• Managed ~300 commercial customer inquiries and audits monthly relating to their commercial accounts and audits
• Coordinated efforts for Bank Loans and Credit Committees for Board Meetings
• Utilized company software to prepare invoices, letters, and memos.
• Maintained loan portfolios for commercial customer loans Customer Service Representative 1991-1992
Westport Bank & Trust, Shelton, CT
• Responded to customer inquiries in a timely fashion Credit • Card Managed Representative customer credit card disputes 1990-1991 Connecticut Bank & Trust, Fairfield, CT
• Responded to customer inquiries in a timely fashion
• Managed customer credit card disputes
SUMMARY
Experienced Banking Professional with a proven knowledge of back-office operations and customer service solutions Skilled in tackling problems and delivering on time. Bringing a positive can-do attitude to every task while maintaining excellent communication and time management skills.
Shashi Chawla
Banking Professional
EDUCATION
Delhi University
Bachelor of Art: English Honors
New Delhi
1973
Credit Card Representative 1990-1991
TECHNICAL SKILLS
Adobe
Microsoft Office 360
Loan Vantage
PROFESSIONAL DEVELOPMENT
Microsoft Office 2010
Peoples Bank, Bridgeport, CT
Loan Documentation 2003
Peoples Bank, Bridgeport, CT
Ethics & Bank Secrecy Act 2003
Peoples Bank, Bridgeport, CT
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