Shayaa Abdul-Malik
aduwre@r.postjobfree.com
Experience
Flatbush Gardens Community Center, Brooklyn, NY - IT Support/Vulnerability Analyst June 2019- Present
• Troubleshoot hardware and operating systems.
• Provide network support, with design, cabling, and installation.
• Conducted vulnerability assessments with Qualys; detecting and assessing vulnerabilities.
• Removed hundreds of security vulnerabilities by configuring and optimizing the QualysGuard Vulnerability Scanner to identify system security weaknesses on networks and software. Temp and Staff Agency, New York, NY – Para. December 2021- Present
• Provide instructional and behavioral support to clients.
• Provide guidance and information to clients around daily activities.
• Establish and maintain ongoing client supervision, team meetings, cases conferences, and training. Lannan Technologies, New York, NY –Contractor October- November 2022
• Installing monitors/computers and testing general computer functionality.
• Troubleshoot hardware and internal network.
• Provide technical support to staff members.
CVS, New York, NY - Associate September 2019 - December 2021
• Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
• Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks.
• Accurately perform cashier duties – handling cash, checks and credit card transactions with precision. Magnolia Bakery, New York, NY - Senior Prep Cook September 2010 - June 2019
• Fulfilled large orders while ensuring a smooth transition during seasonal rush.
• Upgraded operating system to guarantee customer satisfaction while reducing order error and improving overall performance.
• Gained management commitment by rising through the ranks. Education
IBM Cybersecurity Analyst- Certification 2022
Google IT Support Certificate- Certification 2020
Borough of Manhattan Community College, Manhattan, NY- Computer Science 2018 Skills
• HTML
• QualysGuard
• Vulnerability Management
• Vulnerability Scanning
• Microsoft streaming platforms
• Fluent in English, conversational
Arabic and Spanish
• Computer Hardware
• IT troubleshooting
• Management skills
• Vulnerability Analyst
• Cybersecurity
• Database vulnerabilities
• Network Security
• Risk Ranking
• System Inventory