Security Officer Customer Service

Location:

Nairobi, Nairobi County, Kenya

Salary:

4000USD

Posted:

January 23, 2023

Contact this candidate

Resume:

PROFESSIONAL PROFILE

Attentive and personal senior security ofﬁcer with over 12 years experience ensuring the safety and security of property and personnel in Corporate, Commercial, Institutional learnings, Retail businesses, Industrial and Casino settings. subject matter expert in non-violent confrontation techniques, conﬁdent security supervisor with experience managing security teams with industry trends, researches, and implement the latest security policies, protocols, and procedures. Seasoned diligent and proactive security and intelligence specialist, with remarkable experience in identifying critical areas, initiating immediate improvements, self-starting with experience in physical protection, crime prevention, intelligence technologies, technical support to pursue a career opportunity utilizing interpersonal skills and technical experience.

Professional security ofﬁcer with over 12 years of experience maintaining security and safety within the facility, supervising numerous staff members, coordinating emergency procedures, and administering CPR to emergency victims.

Committed and hardworking security ofﬁcer with 12 above years of experience maintaining safe and secure operations by performing security patrols, investigating all suspicious incidents, and verifying deposit compliance within the guidelines.

WORK EXPERIENCE:

Safety and Security Officer

Mombasa Cement-Athi river plant • Nairobi

02/2021 - Present

To ensure adequate supervision of the staffmembers, visitors, contractors astaffmembers, visitors, contractors at the entire plant.

Securing the premises and personnel by staying on patrol. Monitoring survveillance equipments.

Performing building inspections.

Gaurding entry points and verfying visitors

Conducts risk mitigation and plans approopropriate strategies and counter measures. Gathers information and reports suspicious activities. Enforcement of safety rules and regulations reduces accidents and product damage. Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the ofﬁce and equipment.

Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.

To patrol the facility in order to ﬁnd any security and safety infractioninfractions. Safety and Security Officer

Sanergy Non-governmental organization(NGO) • Nairobi, --Select-- 10/2018 - 01/2021

Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Managed the work of 600 employees, increasing crew efﬁciency by 75% Improved equipment maintenance and safety standards by 70%, which resulted in a 80% reduction in i t t

PETER EMONG'ONYANGI OKUMAI

***********@*****.***

079*******

393-00204,

MACHAKOS, Kenya

maintenance costs

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the ofﬁce and equipment

Continually updated a leadership resume and honed skills by participating in various management trainings Developed relationships with new staff members, and the existing staff members in their career development Maintained a clean and safe work environment, resulting in a 70% reduction in complaints ﬁled with management and a 80% increase in crew satisfaction Offered strong customer service skills, keeping customers satisﬁed and increasing on the security and safety of the entire organization.

Conducts ﬁre marshal, tornado drills, safety and ﬁre prevention programs. To carry out procedures and conducts inspection for ﬁre, safety and security security risk and hazards to recommend corrective measures.

Worked with administration staff to ensure appropriate steps are taken to safeguard ofﬁce premises, equipments and residential property(guards, locks, lighting, alarms and ﬁre equipments). Conducts daily security checks at the site.

Security Supervisor

Kenyatta University Nyeri Campus

06/2017 - 11/2018

Provides personal, equipment and real property security for faculty, staff, students and visitors within an assigned area of the University Campus.

To supervise, guide and oversee the security function in the entire University. Train and schedule programs and functions to security personnel. Monitoring surveillance equipments i.e CCTV surveillance systems. Observes activity and trafﬁc in assigned area to enforce University rules and regulations; alert visitors of infractions.

Responds to alarms and dispatch calls; decides what actions to take based on situation facts known and position limitations.

provides escort services and other basic public assistance services as needed. Improved customer service by offering a friendly greeting and making sure the elevator was working while waiting for customers to enter

Recorded client needs, developed a response plan, and performed an evacuation pull-tag test Performed safety and emergency evacuations for client needs and incidents Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks

Security Officer

Outspan Hotel Nyeri

04/2016 - 07/2017

Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Executed Hotel policies, procedures, and safety standards to ensure the proper cleanliness and safety of the ofﬁce and equipment

Continually updated a leadership resume and honed skills by participating in various management trainings Offered strong customer service skills, keeping customers satisﬁed and increasing sales annually Security Officer

Swedish and Irish Embassy -Kampala Uganda

12/2014 - 04/2016

Conducting patrols with and around the Embassy/residence premises using the appropriate electronic devices and check points with matching accurate recordings.

Providing security guarding service to ensure the safety and security of Embassy staff members, visitors, customers and contractors as well as protecting all properties with Embassy/residence premises. Monitoring CCTV outputs with diligent observaation and use of the still and rotating images as well as the interactive and plan screens.

Ensure sustained radio communication while on duty with quick professional responses to calls and conducting radio check calls with other locations and staff members in accordance to the relevant procedural guide and radio check, calls with other locations and staff members in accordance to the relevant procedural guide and instruction.

Reporting unfolding events, situattions, and incidents that are relevant to the safety of Embassy staff members, visitors, customers, and contractors.

Liaise and share security-related information and incidents with focal points at other embassies Ensure quick dissemination of security advisories to staff members and spouses when needed Provide security brieﬁngs to staff members and spouses or visitors; Work closely with the Embassy’s security subcontractors; Be the main focal point for day to day contacts with the Embassy’s static security provider; Conduct regular inspections of security installations; Assist in drafting and updating emergency procedures, security instructions and risk and vulnerability assessments;

Carry out security inspections at posted staff member’s residences; Other administration tasks related to security;

Security Officer

Kampala Serena Hotel-Kampala Uganda

04/2012 - 01/2015

Responsible for preparing daily incidents reports, requisitions and other inter ofﬁce memos and ensure that all allegations of the crime and other incidents are investigated and properly recorded. Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention. Ensure the safety and security of guest, staff, visitors and contractors at all times. Liaise with all department heads to ensure hotel emplloyees are adhering to established security procedures. oversees and guides the efforts of the accident prevention committee. Responsible to manage all safety and security, ﬁre life safety and food hygiene risk faced by the hotel. Ensure compliance with all security standards and preventive measures. Develops and maintain a monthly checklist for all CCTV equipment, alarmed doors, and panic/dures alarms to ensure that they are fully functional

Patrolling the hotel premises (both interior and exterior) Checking the parking area and ensuring there are no unauthorized vechicles Ensuring all hotel doors are locked and that all rooms are properly silent Monitoring who enters, and who leaves, the hotel

Filling in the security log (this is a small report of what areas have been checked) Monitoring the security cameras

Responding to calls when colleagues need assistance Escorting guests where necessary (e.g., if they are intoxicated and need to go to their room or if they are lost) Skills

Leadership, Computer literacy, Time management, Physical examinations, Documentation review, Microsoft word, Customer service, Communication skills, Law enforcement, Organizational skills, First aid, Microsoft word, safety and security ofﬁcer

EDUCATION BACKGROUND

Certificate in FIRE SAFETY AWARENESS

NEW SONIC QUALITY INSPECTORS LTD • Nairobi

10/2022

Certificate in FIRST AID

Kenya institute of security and criminal justice(KISCJ) • Nairobi 06/2022

Certificate in Occupational Health and Safety

Kenya Institute of security and criminal justice(KISCJ) 11/2021

Certificate in International Relations and Diplomacy Finstock Evarsity College • Nairobi

12/2020

Certificate in work place safety and health

Finstock Evarsity College

11/2020

Certificate in Fraud and cyber security Risk Management Finstock Evarsity College

11/2020

Certificate in Leadership Skills

Finstock Evarsity College

10/2020

Basics in Crime and Security Management

Finstock Evarsity College

10/2020

Diploma in Security Management

Kenya institute of security and criminal justice

09/2019

Certificate in close circuit television (CCTV)

Kenya institute of security and criminal justice

06/2019

Certificate in Computer applications

Elite computer training Centre

03/2018

IT Essentials (PC hardware and software )

Cisco net working academy • Kampala, Central Region 08/2011

Certificate in computer applications

Makerere University

04/2011

Uganda Certificate of Education

Kayoro Secondary School

11/2006

Primary Leaving Certificate

Kayoro Primary School

11/2002

ON-JOB TRAINING CERTIFICATIONS:

certiﬁcate in anti-terrorism and counter terrorism course, certiﬁcate of merit in ﬁrst aid course, certiﬁcate of training in Fire Marshals, certiﬁcate of training in Drug abuse and Addiction, Certiﬁcate of FIRE SAFETY AWARENESS, Certiﬁcate in Security Operations

Interest

Listening to music

Reading

Photography

Travelling

Coaching and Mentoring.

Language

English

Kiswahili

Luganda

Luo

Teso