Cutsomer Service Representative
Resume:
Marqueita McClendon
Dayton OH, *****
adut2m@r.postjobfree.com
Skills
● Verbal and Written Communication
● Teamwork and Collaboration
● GPS and Route Planning
● Time Management
● Complex Problem-Solving
● Local Delivery
● Product Distribution
● Safety
● Patient Transportation
● Meal Preparation
● Bathing and Dressing
● Compassionate Client Care
● Personal Hygiene Assistance
● First Aid and Safety
● Special Needs Care
● Housekeeping
● Credit Card Payment Processing
● Microsoft Excel
● Microsoft Word
● Sales Expertise
● Active Listening
● Refund Processing
● Multi-Line Telephone Operation
● Conflict Resolution
● Problem-Solving Ability
● Computer Proficiency
● POS Systems Expertise
● Managing Multiple Tasks
● Office Equipment Proficiency
● Critical Thinking
● Membership Inquiries and Renewals
● Spreadsheets
2
Experience
AUGUST 2022 - PRESENT
Sam’s Club, Miamisburg Township OH - Prepared food associate
● Completed all hot and cold food assignments to meet deadlines for meal preparation.
● Organized food and products by date and maintained adequate supplies.
● Prepared menu orders for customers, ensuring quality and visual presentation.
● Greeted customers with a friendly demeanor to enhance positive guest experience.
● Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
● Prepared food items by following recipes and product directions.
● Checked refrigerated and frozen cases and replenished low stock every day.
● Arranged supplies and equipment between storage and work areas.
● Adhered to procedures in preparing food items.
● Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
● Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
● Maintained high personal grooming standards and uniform presentation. SEPTEMBER 2021 - AUGUST 2022
Sam’s Club, Champaign IL - Customer Service Representative/
● Provided primary customer support to internal and external customers.
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Recorded account information to open new customer accounts.
● Answered product and service questions, suggesting other offerings to attract potential customers.
● Answered customer telephone calls promptly to avoid on-hold wait times.
● Offering advice and assistance to customers, paying attention to special needs or wants.
● Updated account information to maintain customer records. 3
● Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and canceling services.
● Educated customers about billing, payment processing and support policies and procedures.
● Investigated and resolved customer inquiries and complaints quickly.
● Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
● Trained new personnel regarding company operations, policies and services. FEBRUARY 2020 - SEPTEMBER 2021
Lowes, Champaign IL- Merchandising
● Prepared interesting and innovative visual displays to grab customer interest and promote sales.
● Removed damaged, out-of-code, not-in-set and discontinued items from displays.
● Inspected merchandise for quality and arranged proper display location on floor.
● Monitored inventory levels and kept adequate stock in product displays on the sales floor.
● Answered customer questions regarding store merchandise, department information and pricing.
● Updated pricing and signage to complete product displays and educate customers.
● Completed efficient store resets to prepare the store for special promotions and seasonal updates.
● Keep work areas neat, clean and free from debris.
● Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
● Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
● Moved and lifted heavy loads of merchandise using order picker equipment.
● Moved cardboard, plastic ties and other debris from unboxing to trash.
● Maintained tidy and clean work areas to promote optimal productivity and safety standards.
● Interacted with guests in a friendly and knowledgeable way.
● Updated pricing by changing labels and signage for short-term promotions and final clearances.
● Stocked shelves, racks and cases with new or transferred merchandise. JULY 2018- FEBRUARY 2020
Amazon, Champaign IL- Delivery Driver
● Completed on-time deliveries by choosing best and most efficient routes.
● Maintained upbeat, positive attitude in busy, customer-focused environment. 4
● Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
● Kept detailed mileage and fuel reports to track overall fuel costs.
● Evaluated products for damage prior to drop-off and documented reasons for returns.
● Operated vehicle safely in highly congested areas with no traffic violations.
● Read maps, followed oral and written instructions and used GPS technology to make deliveries.
● Adhered to safe lifting techniques to avoid injuries.
● Worked scheduled hours as required and took on available shifts during holidays and busy periods.
● Fostered positive working relationships with regular customers.
● Followed corporate procedures to maintain company and customer data confidentiality.
● Completed rush deliveries on tight timetables to satisfy customer needs.
● Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
● Delivered packages to customer doorsteps and business offices. Education
MONTH 20XX - MONTH 20XX
College Name, Location - Degree
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5
Awards
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