Call Center Customer Service
Resume:
JILL DELANY
Galt, CA *****
aduru4@r.postjobfree.com
Attain a position that will enable me to use my effective communication and organizational skills, customer service background, and my ability to work well with others. Work Experience
Independent Travel Agent
Jill’s Sublime Travel - Sacramento, CA
April 2022 to Present
• Asked open-ended questions to best understand client’s needs and decide best travel offerings.
• Oversaw travel arrangements for groups, couples, executives, and special needs clients.
• Professionalism and discreetness
• Explained benefits of buying travel insurance with clients. Licensed Life, Accident & Health Insurance Agent
Independent Contractor - Galt, CA
November 2021 to Present
- Licensed in 29 States
• Pursued continued professional development through insurance workshops, courses, and webinars. Benefits Educator (Remote)
DirectPath - Birmingham, AL
September 2022 to November 2022
Seasonal Job
• Communicated daily with clients and employees in high volume call center about healthcare open enrollment and voluntary benefits.
• Upselling voluntary benefits to help clients fill gaps in their insurance.
• Effectively able to articulate clients needs through active listening and educating the client on available benefits.
• Rapport Building and close mindfulness
Administrative Assistant/Promotional Marketing
Minuteman Press of - Redding, CA
July 2018 to November 2022
• Oversaw administrative and sales operations at Minuteman Press
• Consistently develop quotes, process orders, and consult with clientele to meet job specification requests
• Develop and implement sales packages, and marketing strategies to meet benchmarks and maximize profit
• Responsible for all accounts receivable activity and monitoring company inventory and supplies
• Verified confidential DEA certificates and California licenses before order production Education
WALNUTWOOD HIGH SCHOOL - RANCHO CORDOVA, CA, US
Skills
• Travel Arrangements
• ADP
• Sales Experience
• Data Entry
• Microsoft
• Friendly and Outgoing
• Inbound Calls
• Attention to Detail
• Problem Solving Abilities
• Computer Skills
• Sales Quotes -Purchase Orders
• Promotional Marketing
• Customer Relations
• Upselling -Life Accident, & Health Insurance
• Building Rapport
• Listening Skills
• Phone Etiquette
• Excellent Communication Skills
• ABILITIES Customer Service
• Administrative Tasks
• Time Management
• Multi-Tasking
• Company Branding
• Licensed in 29 states
• Call Center
• Sales
• Customer service
• Healthcare
• Healthcare Open Enrollment
• Upselling
• Entrepreneurship
• Experience with working Remote
Languages
• English - Fluent
Links
https://www.linkedin.com/in/jill-delany-4b440723b
Certifications and Licenses
Life & Health Insurance License
Assessments
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
January 2023
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Highly Proficient
January 2023
Influencing and negotiating with customers
Full results: Highly Proficient
Call center customer service — Highly Proficient
January 2023
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Detail-oriented with excellent communication skills. I am a fast learner with outstanding customer service skills. I have worked remotely in healthcare open enrollment in a fast-paced call center. Reliable, motivated, and great at building customer relationships.
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