Front Desk Manager Customer
Resume:
Holly D. Schmitz
Manchester, TN 37355
adunla@r.postjobfree.com
OBJECTIVE: To belong to a team where the many skills and talents I have acquired can become an asset to your team with the common goal of pleasing our clients. I look forward to having the opportunity to meet with you personally and gaining a chance to prove myself as a member of your valuable team.
EXPERIENCE
11/19 - 11/22 MaxSteel Buildings Murfreesboro, TN (Randstad from 11/19 - 05-20, hiring freeze due to Covid until 05/20)
Customer Relations Representative, Customer Relations Assistant Manager, Customer Relations Manager, and Scheduling Dept. Manager Customer Relations -
Take care of any and all customers’ needs as they arise. Work with all departments and department heads to help resolve all customer issues.
Create and maintain reports to track, resolve, discount, and modifications needed on building(s) purchased by customers based on their individual situations.
Adapt to changing situations while keeping a positive demeanor to deescalate high pressure circumstances to resolve issues as needed for customers on the spot.
Build customer repairs in (MSB) Portal and SAP systems. Supervise and train employees on Customer Relations issues and resolutions techniques.
Write manuals and guides for Customer Relations employees learning and instructions.
Assist A/R Dept with resolving customer disputes on payments and collecting payments owed.
Ability to maintain and prioritize multiple changing needs throughout the day in high pressure situations.
Scheduling Department Manager -
Manage employees to ensure that schedules are built according to parameters set in place; time, distance, sales totals, etc. Work with Crew Chiefs to ensure all install goals are met in a timely manner. Engage with customers to arrange install of new buildings as well as Service Calls.
Resolve scheduling conflicts to make certain all parties are satisfied with the outcome.
04/16 - 11/19 Talley Construction and Remodel Christiana, TN Office Manager
Taking calls inquiring about construction/remodel projects. Scheduling initial consults and estimates. Scheduling of projects in progress. Maintaining proper records for outgoing costs and incoming profits. Maintaining records for code permits as needed. Any and all correspondences in regards to project(s) including phone calls, emails, fax transmissions, etc. Balancing of profit and losses for each project completed. Deposits, picking up payments and applying them to the correct account(s), ordering of any materials needed to complete project(s), billing and invoice creation, and collections as needed. 05/14 - 06/15 Finally Restaurant Group Livingston, MT Restaurant Accounting Specialist
All duties were performed for 3 restaurants located in Wyoming owned by Finally Restaurant Group [Rib & Chop House].
Daily Duties performed were checking and maintaining bank balances 3 times per day, providing Owner/CEO with details of account balances as well as funds that were due to clear the accounts, and maintaining balances through transfers, deposits, and otherwise as instructed by Owner/CEO. Daily reports compiled through remote access to restaurant computer systems, paperwork submitted by restaurant managers, as well as credit/debit card payments, and gift card services imported online from eservices associated with card providers [Visa, Mastercard, Discover, etc]. Checking the funds allocated by these services against the daily reports received from restaurant managers and making adjustments as needed to reconciliation of funds and payments. Compile daily reports of all restaurants owned with breakdowns of credit card sales, cash sales, gift card sales, profit vs loss, compensated services, days sales vs sales one year prior, labor costs, food/drinks/liquor sales breakdown, and profit vs loss of each. Rectify any discrepancies as reported by restaurant locations vs POS receipts. Resolve any vendor issues for my 3 restaurant locations as needed. Take, enter, and mail Gift Card purchases for customers. WEEK 1: Enter all bills for my 3 locations, verify them, adjust if needed, and process for payments. Set up any payment schedules for vendors as needed. Maintain vendor profiles as needed. Verify and adjust any discrepancies between purchases and vendors. End of week
[Thursday/Friday] run reports of needed vendor payments, adjust as needed, then run check payments for the vendors, attach checks to invoices, and turn them over to the Owner/CEO for approval and signature. Maintain and provide advanced checks needed by locations for alcohol purchases in accordance with State Laws. Keep records of said checks and verify when they clear the bank accounts of restaurant locations.
WEEK 2: Enter and verify all payroll information for locations as well as adjust any discrepancies such as pay rate, positon(s) worked, bonuses, vacation pay, etc. through company's systems as well as through remote Payroll Company's site and system. Enter, approve/deny, and assessment of vacation pay. Upload and convert all Payroll information into Payroll Company's system through remote access. Setup any new employees into systems.
**The only reason I left this position was because the offices were relocated to another town 50 miles away and I did not feel comfortable driving such a long and hazardous drive during the many months of winter in Montana.
10/2010 – 03/16 J. Heilman Studios Livingston, MT
Office Manager / Co-Owner
To maintain all aspects of running an office as a single employee [office environment only], faxing, filing, invoicing, sales, marketing, record keeping, social networking to promote business and products, customer service, filing of taxes, accounting [payables & receiving], inventory, ordering of supplies, shipping & receiving of materials, assisting in reclaiming of wood for building purposes, assisting with the building of furniture, frames, and mirrors, delivery of said products, pricing of merchandise, bidding of special projects, as well as cost analysis, and promotion of products as needed.
1/2009 – 9/2010 Chico Hot Springs Resort and Day Spa Pray, MT Guest Services [Front Desk]
Duties Included: Assisting potential visitors in arranging their family accommodations, activities, dinner reservations, rescheduling of guest visits where necessary, booking of wedding guests, working with various travel agents as needed. This position required a very high attention to detail that was necessary to achieve the guest’s maximum satisfaction with their stay. Continuously updating/upkeep of reservations were a must in this ever changing field. Working closely with fellow coworkers to ensure that all guests were accommodated in a way to best suit all of their needs was a must on a daily basis. Guest satisfaction was of the utmost priority at all times. 1/2008 - 7/2008 American Home Patient [Corp. Office] Brentwood, TN
Accounts Payable Clerk II
All bill pay for branches in my locations [6 states] Track and pay monthly recurring bills such as power, heating, phone systems, trash removal, employee reimbursements, postal requirements [USPS, Fed-Ex, UPS, Pitney Bowes], all office supply orders, and payment of all orders from medical supply vendors. Payment of corporate phone bills as well as rent/lease payments for 200+ locations. Verified & entered all payments due into Oracle system on a daily basis to insure accurate payments. Submit all bills for payments needed. This was an ever evolving position that provided me with daily enjoyment and satisfaction due the daily challenges I was presented with. It gave me personal satisfaction to be able to face these challenges head on and achieve my goal of satisfying all my clients at the end of the day.
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