Customer Service/Collection Representative
Resume:
Ashley Abston
Fort Worth, TX *****
adumrw@r.postjobfree.com
Seasoned Customer Support Specialist offering 6 years of experience of taking on challenging customer needs and promptly solving problems.
Expert working with Microsoft office and excel.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad prcwiding customized solutions to Build loyalty.
Willing to relocate: Anywhere
Work Experience
Roz Helping Handz
GROUP HOME - Fort Worth, TX
February 2021 to Present
grooming and bathing, running errands, cooking and serving meals, administering medication, doing light housework, and joining clients for …
Customer Support Specialist
True Auto - Fort Worth, TX
August 2018 to February 2020
· Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections. Resolved concerns with products or services to help with retention end drive sales.
· Served customer account and technical needs across Number* daily calls, consistent meeting productivity and quality targets
· Gathered and reviewed Type information to generate management reports and support team decision- making.
· Helped Large volume of customers every day with positive attitude and focus on customer satisfaction.
· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
· Consulted with outside parties to resolve discrepancies and create expert solutions.
· Leveraged sales expertise to promote products and capitalized on upsell opportunities
· Answered customer telephone calls promptly to avoid on-hold wait.
· Offered advice and assistance to customers, paying attention to special needs or wants Customer Service Representative
Texas Workforce Solutions - Fort Worth, TX
May 2015 to March 2017
· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
· Communicated with vendors regarding backorder availability, future inventory and special orders.
· Evaluated account and service histories to identify trends, using data to mitigate future issues Recommended products to customers, thoroughly explain details Education
License in Cosmetology
Oklahoma Beauty School - Oklahoma City, OK
September 2012
Associate Of Applied Arts in Applied Arts
Tarrant County College District - Fort Worth, TX
High school diploma or GED
Skills
• Customer Service Excellence
• Customer Complaint Resolution
• Recordkeeping
• Scheduling
• Product Knowledge
• Order Entry Account Opening Training Materials Quality Management
• Customer Accounts Management Appointment Setting
• Billing Inquiries
• Analysis Skills
• Hair Styling
• Upselling
• Project Management
• Recruiting
• Human resources
• Merchandising
• Interviewing
• ATS
• Databases
• Talent Acquisition
• Administrative Experience
• SAP
• PeopleSoft
• Employee Orientation
• Pricing
• Computer Networking
• Management
• Accounting
• Nielsen
• Hotel experience
• Hospitality
• Research
• Writing skills
• Communication skills
• Developmental disabilities experience
• Customer service
• Microsoft Excel
• Computer skills
• Microsoft Office
• Windows
Awards
Employee of the month
August 2018
Excellent leadership skills
Certifications and Licenses
Cosmetology License
Assessments
Customer focus & orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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