Customer Service Medical Billing

JEAN H BENJAMIN

Brooklyn, N.Y Cellular 718-***-****, E-mail: adulyj@r.postjobfree.com

Project Management Executive Support Security Information

A highly experienced team leader with attention to detail, excellent customer service skills, and instrumental at communicating effectively with partners and stakeholders at any level. Goal driven and highly experienced project lead with a record for driving critical technology initiatives, which fulfills vital business requirements. Experienced in driving projects and process improvement efforts forward while building partnerships with cross-functional teams and key business decision makers. Able to excel in fast-paced and challenging environments where accuracy and efficiency matter.

PROFESSIONAL EXPERIENCE

R&S ELECTRONIC MEDICAL BILLING, Belleville, NJ, January 2017-Present

Information Analyst, Security Consultant,

Making sure employees are aware of the enterprise’s security goals as established by its stated policies, procedures & guidelines and to actively work towards upholding goals. Experience working with various third-party payers on behalf of multiple health care providers, allowing us to keep current with unique procedures such payers may for submitting and resolving claims. These services are performed at the direction and the satisfaction of the healthcare provider in accordance with the health insurance portability and accountability Act applicable state consumer protection statutes. Attend all matters related in any way to the patient revenue cycle or associated business functions. This in exchange allows Healthcare providers to focus on patient care functions. Work with Healthcare providers to develop an analysis of errors or billing discrepancies, which result in the need to re-bill, assisting healthcare providers to improve their patient accounting processes. Apply Fraud Techniques and mitigating controls as per HIPAA regulations

Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

Maintains knowledge of technological innovations and trends.

Educating staff on recognizing potential security risks and breaches which reduces the security incidents by at least 50%

Monitoring the latest news and threats in the security industry

Interviewing staff and managers about security measures

Implement access control by assigning unique logins for each employee and establish proper procedures to follow

Connect users to networks and train on facilities and applications.

Create workaround to resolve difficult incidents

NEW YORK LIFE INSURANCE, New York, New York February 2000-November 2016

Senior Deployment Services Supervisor – Enterprise Technology (ENT)

Expertly managed the daily task assignments for a team of 5 full-time employees and consultants while also managing team projects. Excellent at keeping the team focused on business objectives and tracking progress to ensure project milestones are completed on time, on budget, and within the desired results. Active member of the Change Management Committee, providing input on changes which could impact on Business Unit systems.

Project/Notable Highlights

Enterprise Implementation: Directed the national rollout of new software and systems. Results: The project was completed 10 days prior to the scheduled end date, under budget by utilizing employees and not outsourced consultants, and received praise from Business Units Department Heads for no issues were encountered.

Enterprise Implementation: Successfully configured over 18,000 desktops and laptops per business unit specifications, as part of the 2012 Windows 7 upgrade project, which involved the migration from Windows XP to the Windows 7 OS. Results: Each business unit was completed within project deadlines, each Business Unit image was installed without issues, the project saved the company over 70K in software licenses.

Daily Tasks

Proactively monitored the project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle.

Took ownership of critical issues and ensured resolutions were within agreed timescales.

Escalated when needed to the Program Manager (remaining calm, knowing when to escalate, and escalated with possible solutions).

Collaborated and built positive stakeholder and business partner relationships.

Imaged and configured systems based upon business unit specifications, test, deploy, and provide desk side support to clients.

Accepted equipment from Asset Management orders deliveries and update asset management database (Remedy).

Racking and standard setup of equipment for daily and weekly deployment.

Contacted customers: inform them of asset upgrades and or refresh appointments coming up, reviewing with them any specific software or hardware requirements, and remind customers to back-up their local files to the shared environment.

Confirmed with customer basic operation and file restores.

Demonstrated critical thinking and problem-solving ability

Installed and/or upgraded specific products (Rumba, Remedy, Lotus Notes, and FTIS).

Managed my own queue of work and processing work through helpdesk problem or request.

New Hires: responsible for building systems based on user requirements.

Provided leadership, training, and work guidance to new consultants.

Knowledge of network and Active Directory

Assist the Service Desk as an escalation point for complex issues

Drove short-term planning to adhere patching and hardening standards

Remedied hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.

Provide white-glove service to ensure the executives’ technical problems are resolved quickly and completely

Applied project management skills to manage and conduct installations and implementations of hardware, software upgrades and patches

Princeton Information – New York, New York - September 1999 to February 2000

In the absence of the manager, excellently lead the technical support staff, which provided phone support for branch offices dealing with various computer-related issues. I assisted branch office staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Provided senior management with detailed progress reports, incident reports, and escalated issues.

Coordinated the escalating of unanswerable problems to second and third tier tech support/admin.

Provided customer service to users, technicians, and senior managers.

Performed daily checks on all open VIP issues and owned to closure thus ensuring Service Level Agreement (SLA)

Responded, evaluated, and prioritized incoming telephone calls, voice mail, e-mail, and in-person requests for assistance from users having issues with hardware, software, networking, and other computer-related technologies.

Handled problem recognition, research, isolation, resolution, and follow-up for routine user problems.

Installed upgraded and configured desktop computers, desktop applications, network connectivity, and remote connectivity.

Tested software and hardware to evaluate usability, compatibility, and error detection.

Acted promptly to address the user & techs needs upon understanding their expectations and concerns.

Installed and configuration of DELL, HP LaserJet Printers (2100, 4000N, 6P, 1100, 895C).

Applied troubleshooting techniques to resolve issues experienced on Windows 3.11,95,98, NT, Windows 10, I.E. 4.0,5.0,

Performed monthly upgrades of Norton anti-virus software.

Installed and repaired PC hardware, such as: modems, NIC cards and memory.

Central point of contact for migration problems, requests, scheduling, execution directed to the Windows 7 Migration Team.

Escalated issues and engaged other teams when faced with non-standard issues and problems.

EDUCATION / CERTIFICATIONS

CompTIA Security+ SY0601 In Progress

UDEMY CompTIA Security+ Certification (SY0-601) June 2022

Professional Certificate in Cybersecurity, MIT March 2022-Nov 2022

Foundations of Operationalizing MITRE ATT&CK May 2022

Business Management and Finance Brooklyn College, Brooklyn, NY January 2013-June 2015

HDI Desktop Support Technician Certification Help Desk Institute New York, NY November 2012

MAGIC- Customer Service Certification November 2014

Technical Support/Technical Tutor (AS/400) Diploma Chubb Institute, New York, NY July 1999

Associate Degree in Liberal Arts Kingsborough College, Brooklyn New York September 1992 – June 1994

Certified Microsoft Windows 2000 Professional

Certified Microsoft Windows NT Workstation

Certified Computer Fundamental (Win 95, 98)

Certified Corporate Network Technical Support (TCP/IP, IPX/SPX, NETBUIE)

MS Certified Professional Systems engineer

TECHNICAL SKILLS

Additional strengths include but are not limited to the following:

Operating Systems: NT 4.0 Server, MQSQL 7.0, Windows 95, 98, Win 7 and Win 10

Imaging Software: Ghost 6.x, Compaq Systems, IBM Systems, Oracle Virtual Box, and Symantec Altiris for desktops and laptops.

Software: Microsoft Office (Excel, PowerPoint, Word, Access, Outlook), FrontPage, VisualBasic.Net, Java, Lotus Notes, MYSQL, HTML, Dream weaver, Adobe, experience with Active Directory. Remedy ticketing system, GoToAssist, Familiarity with OpenVAS, Nessus, Metasploit, Net Limiter, NMAP, Burp Suite, VMWARE, AWS, AZURE, SharePoint, MITRE and NIST Framework

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