Call Representative Front Desk

ANGEL MELENDEZ

Software Engineer

Big Sky, MT 305-***-**** ***************@*****.***

angelm1015.github.io/AngelMelendez.github.io/

SUMMARY

A software engineering graduate that’s driven full-stack web development professionally with nearly 8 years of experience in the IT industry. Recognized by peers and colleagues as a forward-thinking leader, that’s creative and dedicated to delivering exceptionally innovative, effective, and long-lasting customer-facing products.

SKILLS

Soft Skills: Leadership, Communication, Multitasking, Problem Solving, Process Improvement, Quality Control

Technical Skills: JavaScript, HTML, CSS, ReactJS, Rails, Ruby, Mongo, NodeJS, Git, SQL, Agile, Microsoft Excel, Word, PowerPoint

EXPERIENCE

Front Desk Associate/ Night Audit Sep 2021 – Current

The Wilson Hotel

Proficient at utilizing the hotels system, in order to check-in/out, add room services, financial reports,

and system backups for the property.

Used Excel, and Word in order to create documents for events, meetings, and printing reports for clients.

Software Engineer Jun 2019 – Sep 2021

Reagan Wireless

Single-handedly developed a ReactJS Admin portal from scratch using Mongo, & NodeJS Backend.

Established considerable expertise in iOS and Android cell phone software.

Leveraged education and skills in software development using CRUD, REST, and other methodologies.

Technician Manager Mar 2016 – Mar 2019

Fix Apple Now

Repaired batteries, screens and various types of fiscal damage done to mobile devices.

Served as the lead repair technician while overseeing repair quality, customer experiences, and overall processes and procedure of the store.

Made basic software repairs done to Android phones using stock recoveries or third-party recoveries like TWRP.

OTHER EXPERIENCE

Call Representative Floor Lead Mar 2015 – Dec 2015

Centauri Health Solutions / Nations Hearing

Leveraged Excel in managing employee to customer interaction managing client (Iron Mountain, All-Scripts, etc.) experience proficiency.

Utilized multitasking abilities to effectively listen in on calls to provide quality control.

Created scripts and other tools for employees to utilize during client calls and interactions.

EDUCATION & TRAINING

BASc, Computer Software Engineering 2020

Keiser University

Full-Stack Web Development 10-Week Bootcamp 2018

Wyncode Academy

Developed and applied skills in Git version control and modular frameworks, such as ReactJS.

Project managed the development of a team-driven final project using Agile practices, such as sprints, project iteration, and markdown.

Contact this candidate