Customer Service Representative

Summary

Highly motivated, energetic, organized and works well in fast paced environment.

Sales Representative with over ten years of experience in providing professional customer service, working with repeat customers and setting up new accounts.

Dependable, fast learner aiming to use my knowledge and expertise to effectively fill the customer service role for your company.

Experience

Royal Publishing Peoria, IL

Sales Representative 12/2013 - 12/2022

Complete high school sports programs in timely fashion. Call repeat customers and cold called new customers to get them to advertise in their local high school sports programs. Meet daily/monthly phone time.

Responsible for collecting payments for ads sold.

Developed rapport with customers.

Handled customer complaints to insure customer satisfaction and business practice. Emailed/faxed program information, programs and invoices to customers. Developed reputation for getting work completed on time, phone time and attendance receiving sales person of the month company wide five times during employment.

HGS Affina Peoria, IL

Customer Service Representative/Call Center 04/2013 - 08/2013 Responsible helping customers with their Sharp Electronics. Received incoming calls to register product, report stolen belongings and trouble shoot Sharp Televisions. Responsible for selling customers replacement parts and setting up insurance. Starbucks Peoria, IL

Certified Barista Trainer/Certified Barista 02/2011 - 08/2012 Certified Barista Trainer after only three months of employment. Trained new employees for all shifts.

Responsible for monthly inventory.

Clean, prep and maintain safe environment during shift and for next shift. Skills

Communication skills, Sales, Customer service, Negotiation, Time management, Computer skills, Marketing, Microsoft office, Microsoft word

Languages

English

Certificates

Certified Nurses Aid, Certified Barista Trainer

Awards

Sales person of the month, Won several overnight trips. Kelly Large

309-***-**** aduk84@r.postjobfree.com 1538 West Millman Street, Peoria, Illinois

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