Mortgage Underwriter It Support

Caprice Brent

Yorkville, Illinois 708-***-**** adui68@r.postjobfree.com linkedin.com/in/caprice-brent/

Recent graduate of an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 20 years in the mortgage industry have developed skills in professional communication and Process Management.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration •Autonomous ● Financial Software● Database Management

EDUCATION

Merit America • Virtual 12/2022

Google IT Support Professional Certificate

●Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

●Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

RELEVANT EXPERIENCE

Forensic Mortgage Underwriter/Due Diligence • Covius- Atlanta, GA 11/2020 -05/2022

●Independently audit and verify customers’ financial data against internal checklists and guidelines, protecting the company from unnecessary risks, verify the integrity of applicants’ information, minimize fraud, and ensure legal compliance.

●Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records and current financial status.

●Executed 3–4-multimillion-dollar loans per day, focusing on accuracy and proactive interdepartmental collaboration.

●Utilize multiple software to manage all day-to-day aspects of the mortgage underwriting process, including imaging software and mortgage servicing software (Encompass), Calyx, LOX System, Fannie Mae Desktop Underwriting (DU), Freddie Mac Product Advisor (LPA).

●Liaise between multiple internal stakeholders across various teams and levels to gather and evaluate documentation.

Mortgage Underwriter • Envoy Mortgage, Houston, TX 08/2018 - 09/2020

●Collaborated with the processing team to communicate errors and obtain missing information for current applications.

●Carefully analyzed financial information (credit histories, employment records, financial status) to make informed decisions on application approval

●Verified integrity of applicants' information to minimize fraud, saving the company from unnecessary financial loss.

●Review and audit calculations across the team to ensure consistency, quality, and timeliness.

●Trained and mentored level-one underwriters on evaluating and resolving complicated loan reviews.

●Utilize multiple software to manage all day-to-day aspects of the mortgage underwriting process, including Imaging software and mortgage servicing software (Loan Prospector, Desktop Underwriting).

Jumbo Mortgage Underwriter • Cross Country Mortgage, Columbus, Oh 05/2016 - 8/2018

●Analysis of applicant business and tax returns, financial statements, projections, and personal financial statements and credit reports to determine credit risk.

●Prepare and issue commitment letters.

●Actively work to support achievement of department production goals.

●Coordinated with multiple internal and external stakeholders to address credit changes or needs between loan approval and loan closing.

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