Sales Associate Support Agent
Resume:
Christine Myron
Beavercreek, OH 45431
adufxf@r.postjobfree.com
OBJECTIVE
I am passionate about technology and the way it fits seamlessly into your life. I have great background working with a variety of different customer bases. I believe the skills I have and will continue to develop, will make me a great candidate for data entry position.
EXPERIENCE SUMMARY
8 years of call center experience- 7 years working as a part time customer service and technical support agent, full time customer service/technical support agent, war-room specialist, technical support supervisor, trained in COPC, 1 year working for a device management company, 1 year working as a help desk analyst installing, maintaining, and updating software, include remote support experience. 5 years working front end retail, including selling products and services, providing technical support, teaching customers how to use their phone and back up data, assisting customers with features and settings on devices.
SKILLS
High Energy, Good Attitude, Dependable, Focused, Flexible, Goal-Oriented, Dedicated Team Player, Result Driven
EXPERIENCE
Small & Medium Business Account Manager, Verizon; Middletown, OH and Beavercreek, OH — 2021- Present
- Prospecting new and existing customer bases
- Maintain account database for 22 zip codes
- Identify customer needs and offer solutions with Verizon products and services
- Maintain store appearance, merchandising and other operation standards
- Email marketing information for promotions and outreach events to expand markets
- Build local business contacts for growth and development
- Set appointments for local businesses for quarterly business reviews and business solutions
Solutions Specialist, Verizon; Huber Heights, OH — 2019- Present
- Greet and check in customers
- Provide customer support for billing and technical needs
- Identify customer needs and offer solutions with Verizon products and services
- Maintain store appearance, merchandising and other operation standards
- Used promotions and outreach events to expand markets
- Build local business contacts for growth and development Retail Sales Associate, Front End, Best Buy; Fairborn, OH — 2017- 2019
- Greet and prioritize customers as they come in to pick up their items
- Identify customer needs and offer solutions with Best Buy products and services
- Maintain the highest level of customer experience
- Handle escalated customer issues
- Update current monthly and previous days performance numbers for the team
- Assist in daily check-in’s and goals
- Coach to best practices and role play with peers
- Handle cash till, deposits and change orders with detailed documentations
- Fix and replace equipment
Retail Sales Associate; Best Buy Mobile, Beavercreek, OH - June 2017- December 2017
- First point of contact with customers to assess and meet their needs with simple and comfortable experiences
- Maintain knowledge of current promotions and device launches
- Create daily and weekly goals with the team to maximize current sales and promotions and monthly revenue
Retail Sales Associate; T-Mobile, Beavercreek, OH - 2014-2017
- First point of contact with customers to assess and meet their needs with simple and comfortable experiences
- Handle cash till, deposits and change orders with detailed documentations
- Maintain store appearance, merchandising and other operation standards
- Used promotions and outreach events to expand markets
- Pursued new methods and opportunities to raise monthly revenue
- Participated in creative new promotional campaigns Assistant Software Developer, Robert Half Technology; Columbus, OH - 2012-2013
- Assign and complete tickets in queue for failed data collection reports
- Ensure software deployment was successful
- Collect and secure data
- Install and troubleshoot software while working with clients through remote desktop services
- Edit syntax errors
- Report accounts and issues handled to management daily Help Desk Analyst, Dawson Temp Agency; Columbus, OH - 2012-2013
- Help Desk Analyst for a mobile device management company supporting government and corporate accounts by adding services, securing equipments and troubleshooting devices within client’s strict guidelines.
Technical Support Supervisor, Teleperformance USA; Fairborn, OH - 2005-2012
- Customer Service Representative assisting customers with their plans, bills and devices.
- Trouble Technical Support handling device setup, as well as complex back-end technical issues
- War Room Support during the client transition to new CRM/billing system and troubleshooting tools
- Team Lead supporting staff in daily duties by answered phone agent questions and handling call escalations
- Technical Support Supervisor for a team of 20-65 employees providing support, training, feedback and coaching
- Trainer new/current employees on daily duties, upgrades to current equipment and systems
- Fun Committee Supervisor planning and organizing new team building activities to improve staff morale
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