Data Entry Service Representative

College Station, United States ***** 979-***-**** adueg9@r.postjobfree.com

CATHERINE DUNCAN

Vigilant Accounts Payable Clerk with 10 years of experience working with broad array of accounts. Committed to insuring payments, maintaining detailed records and vendor management. Detail-oriented worker with proven resourcefulness and reliability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Accounts Payable with over 10 years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL

SUMMARY

SKILLS Financial Calculation and

Analysis

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Document Coding and

Classification

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● Financial Recordkeeping

● Budgeting Proficiency

● Check Processing

Accounts Payable and

Receivable

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● Correspondence Writing

● Vendor Invoice Processing

● Customer Relations

● Entry Recording

● Invoice Verification

● Outbound Calls

● Data Entry and 10-Key

Accounts Payable and

Accounts Receivable

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● Timely Processing

Office Supplies and

Inventory

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● Invoice Distribution

● Electronic Invoicing

Employee Timesheet

Processing

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Payroll Preparation and

Processing

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● CRM Tracking

● Word Processing

● Compliance Software

ACCOUNTS PAYABLE CLERK 03/2015 to 05/2022

Cognizant Technologies, College Station, TX

WORK HISTORY

● Prepared vendor invoices and processed incoming payments.

● Investigated daily variances and corrected errors to resolve discrepancies. Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

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Reconciled processed work by verifying entries and comparing system reports to balance numbers.

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● Maintained payable shared email inbox and digitized invoices for processing.

● Generated invoices upon receipt of billing information and tracked collection progress. Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

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● Used Catalyst to perform accurate financial analysis and audits to mitigate financial risks.

● Input financial data and produced reports using Excel.

● Managed and responded to correspondence and inquiries from customers and vendors. CUSTOMER SERVICE REPRESENTATIVE 02/2008 to 03/2015 Cognizant Technologies, College Station, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Provided primary customer support to internal and external customers. Answered product and service questions, suggesting other offerings to attract potential customers.

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● Collected and analyzed customer information to prepare product or service reports.

● Updated account information to maintain customer records. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

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● Recommended products to customers, thoroughly explaining details.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Maintained up-to-date knowledge of product and service changes.

● Trained new personnel regarding company operations, policies and services. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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Long Beach City College, Long Beach, CA

Certificate of Completion, Computer And Information Sciences, 06/1998 Washington High School, Los Angeles, CA

High School Diploma, 06/1978

EDUCATION

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