Customer Service Representative
Resume:
Wilson Pazmino .TTEC
Altamonte Springs, FL 32701
aduba8@r.postjobfree.com -
Sales experience in various fields. Proven to increase productivity and sales. High quality customer service. Skills to transform employees into sharp sales representatives. Ability to communicate, multitask, and meet deadlines.
WORK EXPERIENCE
Agent Advocate
TTEC/ United Healthcare
Orlando, FL November 2019 -December 2022
●Inbound calls
●Outbound calls
●Providing member patients with PCP doctors and specialists
●Setting up appointments between doctors and patients
●Setting up labs and MRIs
●Finding medications urgently for patients in need
●Clearing up all kinds of claims and bills for the members and patients for services received
●Preparing all internal reports
●Providing all members with all kinds of requests and needs like specialist and therapist and much more
Customer Service Representative
Randstad Staffing/Aon Hewitt – Orlando, FL Agust 2016 – November 2019
●Inbound and Outbound calls
●Provide Customer service with customers such as physicians and patients with all kinds of requests and needs
●Process documents accordingly
●Report customer complaints/product complaints when needed
Recruiter manager specialist
Aqua Pure R.O Systems,Inc. - Miami, FL - December 2007 to August 2016
●Recruit and train new and existing employees.
●Personally conducting all recruiting periods by interviewing and offering positions to the best candidates.
●Conduct a water analysis on each appointment giving by The City of Miami in order to determine possible contamination.
●Call Center inbound and outbound calls.
●Present to home owners a special program of water purification system approved by EPA (Department of public health and environment) and The City of Miami.
●Qualify each client before submitting to the bank.
●Closed the deals and submitted documents to main office.
●Helped many people by giving them the best experience sales training.
●Participated in the company's growth by bringing in business and developed relationships.
Sales Manager
Aircraft Electric Motors, Inc. - Miami, FL - March 2004 to December 2007
●Sales Manager & Developer.
●Recruit and train all new and existing employees.
●Perform outbound calls to customers that shown interest to set up appointments.
●Creating resistance on parts by processing and dipping: Rotors, Exciters, Stators, and Armatures.
●Traveled to across the United States.
●Responsible for legal papers of all companies.
●Closing all deals made by sales team and myself.
Sales Manager
RoseSourse.com - Miami, FL - June 2000 to February 2004
●World wide Distributors of Premium Ecuadorian Colombian Roses.
●Recruit and train new and existing employees.
Manage accounts throughout United States.
●Performed outbound calls to create up standing accounts.
●Negotiated promotions and prices with potential clients.
●Processed all appropriate paperwork concerning sales deals.
●Developed proposals.
Travel Agent Manager
Vacation Showroom - Orlando, FL - July 1996 to June 2000
●Thorough knowledge of various reservations transactions, included but not limited to bookings, bursting ticketing, sales, customer service and dealing with contracted vendors to ensure customer reservation specifications.
●Call center inbound and outbound calls.
●Verify international and domestic fares.
●Assisted with special projects and prepared various reports.
●Instrumental in creating specifications for a new vacation package concept currently utilized by the travel industry.
●Recruit and trained new and existing employees.
EDUCATION
AA in Business Administration and Computer Science
Seminole Community College - Orlando, FL
1996 to 2000
Business Administration
Army Polytechnic University
1980 to 1986
ADDITIONAL INFORMATION
Skills:
1.Claim,Processing, 2.Communications,3.computer literacy, 4.Coordinating,5. Document management systems, 6. Financial management.
MS Office, Proficient in Spanish, Account Receivable Software 2001-2020
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