Service Representative Customer
Resume:
Bassemah Gray
Web Advisor - Endurance International
Arlington, TX
adu971@r.postjobfree.com
Work Experience
Customer Service Representative
Ford Motor Company - Houston, TX
October 2020 to January 2022
Inbound and outbound calls to dealership or Ford to assist customer with buybacks, repairs,warranty, etc. Input all data to accommodate the need of customer. Always showed empathy and reasonable concern with customer matter. Web Advisor customer service
Endurance International - Houston, TX
December 2018 to July 2020
The Web Advisor is first and foremost a customer advocate. Your primary responsibility is to provide telephone and email support to customers who have technical questions regarding their website and or email functions. The Web Advisor will troubleshoot issues and provide timely resolutions directly to the customer. Solutions often entail providing product insights and making recommendations based on business needs.
What you will do
• Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs
• Customer Care duties include resolving billing discrepancies, account complaints and helping customers troubleshoot and resolve their concerns and answer their questions
• Maintain knowledgeable and efficient response, control and handling of telephone calls
• Meet or exceed expectations through a metrics-driven performance standard. Customer Service Representative
Conduent/ Humana - Houston, TX
November 2017 to September 2018
Managing incoming calls and customer service inquiries. Generating sales leads that develop into new customers. Identifying and assessing customers' needs to achieve satisfaction. responsible for addressing customer needs and ensuring they have a good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Merchandiser
TNG Retail Services - Houston, TX
July 2016 to October 2017
solicits orders for merchandise or services by identifying prospects; telephoning customers; persuade customers buy services. Stocking, restocking, and product displaying. Telemarketer Representative
State Farm Mutual Automobile Insurance Company - Sugar Land, TX February 2017 to August 2017
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. 3) Explain products or services and prices, and answer questions from customers, solicits orders for merchandise or services by identifying prospects; telephoning customers; persuade customers buy services. Education
Business
SCL Technical College - Morgan City, LA
August 2013 to May 2016
Skills
• Marketing
• Microsoft office
Additional Information
Skills
Microsoft Office, 10 key, Troubleshoot Website, Sales, Marketing, (2 years)
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