Administrative Assistant Customer Service

Alain Robert

West Palm Beach, Florida 561-***-**** adu6ie@r.postjobfree.com

EDUCATION

Palm Beach state College – Lake worth, Florida

Hospitality Management

**/**** – 05/2024

WORK EXPERIENCE

Wycliffe Golf and Country Club Wellington, Florida Customer Relations Manager 07/2022 - Current

● Managed customer relations on ongoing basis to maximize customer retention.

● Handled complaints, provided appropriate solutions and alternatives within timeframes.

● Developed and and maintained courteous and effective working relationships with over 800+ club members.

● Upheld positive team morale and motivation by conducting quarterly team workforce culture workshops for 50+ customer-facing team members; promoted a positive team culture and environment. CHICK-FIL-A Boynton Beach, Florida

Recruiter 12/2021 - 06/2022

● Assisted with Background checks, license verification of over 300 applicants.

● Wrote, Edited and formatted documents daily using Microsoft Word.

● Partnered with company managers in other departments to developed ways to improve client satisfaction and customer service.

● Conducted 3 recruiting events monthly to grow passive talent pipeline to prepare for future hiring needs.

● Acted as staff member advocate, encouraging and supporting team members to identify and resolve conflict. CHICK-FIL-A Boynton Beach, Florida

Team leader 06/2019 – 12/2021

● Led team of 30+ per shift while providing exceptional customer service.

● Oversaw the percentage of labor cost daily to maintain an average of 15% or lower gross revenue allocated towards labor cost.

● Established quick and professional relationships with team members to achieve quick resolutions for various customer and team related issues.

● Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

SKILLS, LANGUAGES, & INTERESTS

Technical Skills: Microsoft Office Suite, Cash Reserve Analysis, Technical Writing. Languages: Fluent in English, French and Creole.

Interest: Customer relations, Public Relations, Mentorship, Traveling & Weightlifting.

Contact this candidate