Entry Specialist Data
Resume:
Cheryl Robinson
*********@*****.***
SUMMARY
A highly productive professional with 5 plus years’ experience providing administrative, customer relations support. Contribute exceptional communication, data entry, customer service, and clerical skills.
WORK EXPERIENCE
Tax Support Specialist/Lead
INTUIT
December 2017 to April 2021
Work remotely assisting customer's that are working on their tax return.
Provide tax support as well as answer tax questions and calculations.
Troubleshoot and resolve customer inquiries.
Assist agents with customer’s inquiries.
QuickBooks ProAdvisor
Member Service Representative
BROADPATH HEALTHCARE SOLUTIONS
November 2018 to February 2019
Work remotely answering telephone inquiries from members regarding eligibility, benefits and authorization of services. Document/notate all call information
Responsible for verifying member coverage's, benefit types, eligibility dates, and claim payment/statuses for providers. Process members monthly premium payments
Estimate member’s out of pocket expenses for select procedures or services and explain member co-payments
Multitasking including effectively searching for and typing information on the computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with the call.
Eligibility Administrative Assistant
CAREGIVER SERVICES INC - Fort Worth, TX
July 2018 to November 2018
Manages the Social Security Benefit report.
Prepares weekly Social Security FedEx for review.
Receives, Sorts, and Distributes mail for the Eligibility Department.
Data Entry, Excel, and Outlook, Email Account managers as needed.
Administrative Assistant
AMTRUST FINANCIAL/WARRANTECH - Bedford, TX
July 2013 to May 2018
Set up and enter pricing and premium rates for new accounts.
Communicate via email with necessary business information to the appropriate staff member and respond to customer inquiries via email.
Assist other employees with questions and problems as they occur.
Train new employees when needed.
Relieve receptionist when shorthanded.
Order office supplies when needed.
Organize and maintain files for auditing.
Other duties as assigned by supervisor.
Data Entry Specialist
AMTRUST FINANCIAL/WARRANTECH - Bedford, TX
May 2011 to July 2013
Ensure accuracy on warranty contracts by entering data into data base.
Data Entry, Excel, and Email Account managers as needed.
Contribute to the team by meeting monthly deadlines.
EDUCATION
WESTERN HILLS HIGH SCHOOL - Fort Worth, TX – High School Diploma May 1998
CERTIFICATE
QuickBooks Certified ProAdvisor (Online)
SKILLS
Microsoft Excel, Word, and Outlook
Email & Slack
Data Entry 10 key
Type 40-45 WPM
Skype & Blue Jeans
Office equipment – printer, fax copy machine
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