Learning Specialist

ROSANNA (ROSE) MAGANA

Fort Worth, Texas 682-***-****) adu3xt@r.postjobfree.com www.linkedin.com/in/rosemagana0228 LEARNING AND DEVELOPMENT PROFESSIONAL

Bilingual training and development facilitator with over twenty years’ experience. Expertise in curriculum development, facilitation and instruction, human resources, information systems, client relations, customer service, and technical writing. Demonstrated resourcefulness producing a maximum impact using a minimal budget. Proven ability to deliver substantial decreases in expenses through deployment of learning applications designed to provide specialized training and continuing professional education certifications. Demonstrated skills in project management, planning, documentation, testing, training, and support. Authored and distributed field communications; facilitated training based on needs assessments and functioned as mediator between end users and system developers. Training / Development Research / Development

Policy / Procedure Development Curriculum Development Process Improvement Systems Installation /

Scripting, Narration and Media Editor Implementation LMS Administration Total Quality Management

English to Spanish Translation Documentation

Project Management System Source Project Design

Quality Control Product Support

TECHNICAL SKILLS Operating Systems Mac and Windows Tools SharePoint, Wrike, Adobe Captivate, Adobe Photoshop, Adobe Premier Pro, VLC, Virtual Machines, Relias, Cornerstone, Talent LMS, Taleo Learn Center, Kronos, Articulate Suite, Lectora, Vyond, Audacity, Camtasia, WebEx, Cisco IP Communicator, Skype for Business, Lync, Web page design, Toad Oracle, AIX/Unix DOS, Video Editors, .NET Framework, Microsoft Office 365 (MS Teams, Word, Excel, Outlook, and PowerPoint), Snag-It, Paint.NET and Paint. PROFESSIONAL EXPERIENCE

Pollo Regio, Grand Prairie, Texas

Learning Specialist 2021 to Current

Create new Learning and Development department for the organization by using an infrastructure that functions using the organization culture and operational needs.

• Research existing job roles and responsibilities to develop related curriculums

• Develop job role specific curriculum to support Operations Managers and location employees

• eLearning content developer adhering to PR Operations mandated policy and procedures

• Course outlining, scripting, narration, and media editing

• Research of third-party training courses suited to reinforce current fast-food initiatives

• Research of Safety Training to reduce corporate insurance liability

• Human Resources support for Talent LMS Administration

• Provide first line of support for Restaurant Operations Officer and maintenance teams for promotional and corporate mandated events

• Consult with field Subject Matter Experts for online content procedure validation

• Translation of English curriculum to Spanish (Write, Narration and publishing) Rosanna (Rose) Magana Page 2

• Routine and monthly department report provided to Restaurant Operations Officer on pending assignments and ongoing tasks

MHMR of Tarrant County, Fort Worth, Texas

Learning Management System (LMS) Manager 2019 - 2020

• Administrator of Relias LMS which includes all administrative tasks enrollments, course creation and upload, and Training Plan maintenance developed for each job code for the organization.

• Develop courses by collaborating with department team members for new applications

• Weekly Course facilitation for new employee orientation

• Relias support which required troubleshooting with department representatives and training end users on platform navigation

• Research to enhance existing presentations with creative and innovations to engage learners

• Project planning for new curriculum development specific to system and application implementation

• Research to discover online freeware built to motivate new hire participants NCR Corporation, Fort Worth, Texas

PS Learning Specialist II 2013 - 2019

• Developed course curriculums for resellers and product support teams to increase product knowledge and increase of sales by 10%

• Delivered course facilitation in blended formats to align with reseller assessments resulting in a 20% increase in product sales certifications

• Created e-Learning courses for supported core and ancillary products resulting in increased LMS traffic required to meet return on investment

• Harvested online freeware of authoring tools resulting in the reduction of departmental costs by 5%

• Validated and promoted product enhancements resulting in a 40% increase in successful deployments

• Provided Technical Support for installation technicians in Latin American offices to foster an inclusive Latin counterpart training initiative

• Networked with resellers to establish relationships with over 200 technicians Dyncorp International, LLC, Fort Worth, Texas

IT e-Learning and Development Specialist 2011 - 2013

• Administered migration support for Taleo/Oracle Learn Center to provide online courses to over 36,000 employees worldwide

• Validated departmental data integration, course development and user developmental lesson plan mapping resulting in 25% increase in learn center new user traffic

• Developed online e-Learning courses using functional specifications which resulted in a positive performance review and maximum 3% merit increase

• Tested and integrated compatible external learning authoring tools to expand Learn Center reach to three additional Latin American countries

• Facilitated Learn Center administrator reports training satellite office personnel to measure Learn Center milestones

• Facilitated and recorded mandatory technical support tips content for overseas supplier technicians which increased Learn Center traffic by 10% Rosanna (Rose) Magana Page 3

Cash America International, Inc., Fort Worth, Texas Senior Learning Consultant 2005 - 2011

• Supervised system and peripheral installations for newly acquired store fronts • Supervised functional specifications translations for end user comprehension

• Published over twenty-five bilingual LMS courseware for CA University resulting in an increase in our Spanish speaking onboarding training

• Distributed technical field communications to over 1000 sites

• Tested Point of Sale (POS) software resulting in meeting targeted deployments

• Designed new training initiatives website to promote team building and recognition for our IT Development team

• Developed and Integrated POS web help tutorials for deployment to over 1000 storefronts

• Managed cross training initiatives with field coordinators which fostered full leadership support in building cross platform teams

• Facilitated internal support desk initiatives to field representatives resulting in a 100% participation from field operations team members

• Developed Continued Professional Education (CPE) training initiatives to maintain yearly certifications for our licensed professionals

• Deployed user product assessment feedback sessions for the Executive Vice President resulting in implementation of over twenty-five cost saving development features for the POS

• Developed blended training resources based on end user personal learning style surveys which resulted in a 15% increase in course completions ADDITIONAL RELEVANT EXPERIENCE

Catholic Diocese of Fort Worth – Fundraiser and events coordinator (2005 – 2018) supporting scholastic fundraising events for local catholic schools.

Catholic Diocese of Fort Worth – Knights of Columbus Lady Knight 2020 to Current Catholic Diocese of Fort Worth – Christ Renews His Parish AV and Media Technician LANGUAGES

Spanish Fluent Spoken/Written/Cultural

EDUCATION

Bachelor of Science (BS), International Business Administration/Spanish, Texas Wesleyan University, Fort Worth, Texas

PROFESSIONAL ASSOCIATION AND AFFILIATION(S)

Association for Talent Development (ATD)

Certification Professional in Talent Development (In Progress)

Contact this candidate