Administrative Assistant Quality Lab
Resume:
Aimee McClure
PO Box ****, Mckinney, TX *****
Cell: 318-***-****
adu3wt@r.postjobfree.com
Key Skills
Office Skills:
Office Management
Records Management
Database Administration
Timekeeping
Program Management
Calendaring
Training and development coordination
Front-Desk Reception
Executive Support
Travel Coordination
HIPAA certification
Experience
Computer Skills:
MS Word
MS Excel
MS Outlook
MS Access
MS PowerPoint
QuickBooks Pro
Petoskey Plastics, Mckinney TX
Quality Leader
May 2021 to present
Manage and provide support for the implementation and operations of the quality system in the plant to ensure company and customer requirements are met.
Highlights:
Manage quality lab and testing equipment
Implement and maintain Quality Management System policies and procedures
Participate in daily production review meetings
Monitor, chart and analyze quality measurables for the plant.
Auditing
Track and maintain customer concern database as well as investigate customer concerns and issue findings.
Lead corrective actions for continuous improvement.
City of Wylie – Fire Department - Wylie, TX
Administrative Assistant
October 2020 thru May 2021
Manage and provide support to the Fire Chief and Assistant Chief as well as the other Uniform personnel. Provide guidance and direction for daily functions of Administration offices. Serve as point of contact between administration offices and all outside public safety agencies.
Highlights:
Assist with manage annual budget for administration offices as well as allocation of funds
Assist with management of all contracts for administration offices, to include monitoring and dissemination of funds
Organize and manage all daily operations
Develop and implement strategy for administration personnel
Assist with management of all process and continual improvement processes
Reporting to executive team all performance measures
Manage personnel and annual performance reviews for all personnel
Manage all local Programs for development, implementation and quality control.
Printpack, Inc. - Grand Prairie, TX
QA Lead,
May 2020 thru Oct 2020
Managed the quality lab and functions of the testing process as determined by internal specifications. Managed all customer complaints including but not limited to issuing credits, investigating defective product and managing reconditioning of returned product. Managed supplier claims for all defective raw materials from the production of finished product.
Highlights:
Serve as liaison for sales team, customer service team, and customers in order to expedite return of all defective products.
Successfully coordinate the production staff and the inventories while returned products are being reconditioned.
Entrusted to manage lab during Quality Manager’s absence. Fielded all lab personnel issues during her absence.
Supervise and coordinated daily schedules, routines, staffing for lab employees. Managed all personnel issues along with schedules and all annual reviews.
Coordinate and provide feedback to customers regarding root cause and corrective action plans along with the financial reparations made back to customer as a result of said defective materials.
Serve as interim Quality Assurance technician performing routine testing and analysis of produced finished products according to ASTM testing standards.
Coordinate all policies and procedures for local facility as well as serve as lead internal auditor and corporate auditor for ISO 2009 Certification.
Supply management team with monthly reporting of all customer issues as well as all raw material issues.
Provide support to Online Corrective and preventive actions reporting system.
City of Austin – Fire Department - Austin, TX
Program Coordinator
January 2013 to May 2020
Manage and provide support to the Wellness Center Medical Director as well as the Wellness center Uniform Chief. Provide guidance and direction for daily functions of wellness center. Serve as point of contact between wellness center and all outside public safety agencies.
Highlights:
Manage annual budget for Wellness Center as well as allocation of funds
Management of all contracts for Wellness Center, to include monitoring and dissemination of funds
Organize and manage all daily operations for Wellness Center
Develop and implement strategy for Wellness team
Manage all process and continual improvement processes
Reporting to executive team all performance measures for Wellness center
Manage personnel and annual performance reviews for all personnel
Manage all local Programs for development, implementation and quality control.
St. David’s – Parallon, Austin, Tx
HIM clerk, PRN
April 2013 thru June 2019
Completed all pickup and delivery of medical records retrieved from various locations in hospital. Scanned all records into HIM tool. Assisted with the ROI process.
Highlights:
Medical chart management
Reconciliation of end of day charts
ROI management and processing
Data entry into Meditech for chart reconciliation
Printpack, Inc. - Shreveport, LA & Grand Prairie, TX
Customer Complaints Manager & QA Lead,
2006 thru 2011, January 2012 to January 2013
Managed the quality lab and functions of the testing process as determined by internal specifications. Managed all customer complaints including but not limited to issuing credits, investigating defective product and managing reconditioning of returned product. Managed supplier claims for all defective raw materials from the production of finished product.
Highlights:
Serve as liaison for sales team, customer service team, and customers in order to expedite return of all defective products.
Successfully coordinate the production staff and the inventories while returned products are being reconditioned.
Entrusted to manage lab during Quality Manager’s absence. Fielded all lab personnel issues during her absence.
Supervise and coordinated daily schedules, routines, staffing for lab employees. Managed all personnel issues along with schedules and all annual reviews.
Coordinate and provide feedback to customers regarding root cause and corrective action plans along with the financial reparations made back to customer as a result of said defective materials.
Serve as interim Quality Assurance technician performing routine testing and analysis of produced finished products according to ASTM testing standards.
Coordinate all policies and procedures for local facility as well as serve as lead internal auditor and corporate auditor for ISO 2009 Certification.
Supply management team with monthly reporting of all customer issues as well as all raw material issues.
Provide support to Online Corrective and preventive actions reporting system.
Printpack, Inc - Shreveport, LA
Human Resources Assistant, 2005 thru 2006
Manage all associate and personnel issues including time cards, benefits, paychecks, discipline as well all potential employee issues.
Highlights:
Process and reconcile weekly time cards for all associates.
Manage employee database as well as online training management system.
Provide support to Human Resources Manager, Plant Manager and Human resources Administrator.
As front office associate became face of the Shreveport facility for all visitors and guests.
Manage associate discipline logs including issuing discipline letters and correspondence for associate dependability issues.
Manage all incoming new applications including all consequential correspondence to potential employees.
Manage calendaring of potential employee interviews with Human Resource manager as well as any other management personnel.
Assisted Human resources Administrator with associate extra-curricular activities including parties, sporting events, associates dinners, etc.
Assist associates with all uniform issues. Also, issue new employees uniforms.
Digital Solutions, Inc. - Denison, TX
Administrative Assistant, 2003 thru 2005
Manage all aspects of daily office duties including customer service, sales support, as well as inventory control. Field all service calls from customers.
Highlights:
Receive customer calls for sales and service. Subsequent dispatch of necessary technician assistance at customer location.
Manage supply and parts inventory both at local facility as well as corporate facility.
Provide support to sales team by way of mass mailing, utilizing access database.
Ensure all customer information is current and up to date.
Manage all outgoing and incoming office correspondence.
Manage all customer contract information.
Schedule sales and management travel arrangements.
Schedule sales and management calendars.
Education
Southeastern Oklahoma State University, Durant, Oklahoma
January 1996 - May 2000
History major with Economics Minor
Bossier Parish Community College, Bossier City, Louisiana
August 1988 - December 1990
General subjects
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