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Support Specialist Technical

Location:
Lawrenceburg, TN
Posted:
February 02, 2023

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Resume:

Leslie

Bishop

Experience

****–Present

Operations Manager• Technical Support Services • Comdata

2017–2021

Project Manager• Merchant Implementations • Comdata

2010–2017

Technical Support Specialist• Tier1 and Tier2 Helpdesk • Comdata

Education

ITT Technical Institute, Nashville TN,

Associates of Applied Science Degree – Computer Networking Systems

Communication

Managing a Technical Support Department requires day to day External and Internal Customer Emails and Calls. I do my best to communicate to each Customer to match their communication needs.

Leadership

Currently Managing a remote team of 28 employees ranging from Tier 1 helpdesk to Engineers. This includes but not limited to Scheduling, Payroll, Day to Day Operations for the Technical Support Department, Monitor and Evaluate Calls, Customer Complaints and Praises when they come around.

References

[Available upon request.]

3971 Clanton Rd

Lawrenceburg TN 38464

615-***-****

***************@*****.***

No Website A



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