Entry Clerk Data
Resume:
Sheila Waters
Garland, TX *****
adu3sg@r.postjobfree.com
I managed several business for the past 10 years meetings all rates with a 100 percent positive feedback an every division from custom service manager to warehouse receiving clerk. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
ShyftOff - Garland, TX
December 2022 to Present
• 30-50 chats a day
• Works promptly, completely, and accurately while appropriately and securely answering all customer inquiries received.
• Promotes customer and client satisfaction with the goal to efficiently resolve most or all customer concerns within the first point of contact.
• Documenting the case open/close
• Receives constructive feedback willingly and professionally. Also, provides solicited feedback appropriately and professionally about customers, systems, and fellow employees to management and/ or the company.
• WFH
• Customer service
• Ability to research answers
• Slack
• Outlook
• Global protection
Customer Service Representative
Tata Consultancy Services (TCS) - Plano, TX
May 2022 to December 2022
• 30-100 Inbound calls daily.
• Works promptly, completely, and accurately while appropriately and securely answering all customer inquiries received.
• Promotes customer and client satisfaction with the goal to efficiently resolve most or all customer concerns within the first point of contact.
• Represents TCS and TCS clients with professional pride to internal and external customers.
• Receives constructive feedback willingly and professionally. Also, provides solicited feedback appropriately and professionally about customers, systems, and fellow employees to management and/ or the company.
• WFW
• Customer service
• Bill Pay
• Ms office
• Ability to research answers
Shipping and Receiving Clerk/Training lead/Receiving Trainer Spreetail - Hutchins, TX
March 2020 to April 2022
• Management group from 10-30 people
• Cherry picker
• Oversee receiving and other warehouse processes.
• Inventory control
• Scheduling
• Team lift up to 100lb
• Independent lifting consistently 60lb
• Provide daily work assignments to staff and work with managers and other supervisors to coordinate.
• Operate lift trucks, pallet jacks, and other equipment to safely move parts.
• Provide training of current and new employees.
• Work with procurement staff on everyday basis.
• Receive shipments.
• Handle all necessary paperwork upon shipment receipt.
• Unload material from incoming shipments
• Inspect all the contents for damages and volume.
• Rf scanner
• Deep high reach
• Collaborate with all relevant stakeholders, such as suppliers and shipper.
• Identify any bottlenecks in the process.
• Manage and return wrong shipments
• Handle and document invoices.
• Keep records and help with inventory control.Hand on experience with entry data software.
• Receiving inbound call
Customer Service Manager (CSM)
Walmart - Garland, TX
August 2017 to May 2019
• Carry out investigation on challenges faced by customers and give appropriate solutions to the challenge.Handle communications with customers through mediums like email, letter, phones, suggestion boxes notes, and a one-on-one interview.Conduct recruitment and training for new workers, as well as sanction or terminate the service of erring customer service representatives.
• Offer resolutions to complaints and issues concerning customer orders.
• Collect information on agents and other staff performance from customers to make judgment on their performance.
• Get up-to-date information about all products.
• Offer refund to customers when the need arises.
• Compile and print customer complaints and suggestions and present them to the appropriate authorities.
• Investigate and identify the part of the Walmart that needs improvement.
• Coordinate with the management on the initiatives that help improve customer service.
• Scheduling
• Take advantage of social media as a medium of responding to customer complaint.
• Monitor the statistics on supports.
• Handle customer concern over the price of a product and the ads.
• Offer counsel to customers on their chances of getting a refund for product return.
• Work with other departments in ensuring that all customer related issues are attended to. Cashier/Sales Associate
ACE Cash Express - Dallas, TX
October 2017 to February 2019
• Educate customers on products
• Customer calls
• Listen to customer needs
• Maintain store security
• Provide card services
• Process MoneyGram transactions
• Complete Bill Pay transactions
• Cash checks
• Opening/Closing store
• Loan processing
• Updates
• Counts/Deposits
Sanitation Worker/Quality control inspector
Taylor Farms - Dallas, TX
February 2018 to July 2018
• Cleaning Machines
• 20 to -30 Degree
• QA Tech
• Sanitation
• Inspection
• Non Climate Control
Store Manager
Subway - Dallas, TX
June 2016 to October 2017
• Hire, promote and finish employees as required.
• Wants to communicate to the personnel changes in formulae production, regulations, etc.
• Ensuring the preservation of and compliance with all of the locally and nationally food and protection regulations.
• Searches and engages potential sales clients.
• Planned unique marketing and activities.
• The work plans of the staff are finished and uploaded.
• Preserve the instructions described in financial records. Analyze financial records to improve sales.
• Provision of ideas, guidelines, and other methods for food production to staff changes.
• It supports national and regional marketing tactics.
• Confirm safety within all regulations and company avoidance and wellness in international and global nutrition and health.
• As needed, hire, develop, educate, and staff.
• Searches and connects potential sales promotion consumers.
• Inventory
• Truck order
Manager
taco bell - Haltom City, TX
September 2010 to May 2014
• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake and preparing cash deposits.
• Handling customer issues and employee disputes.
• Serving customers orders
Education
Diploma
Christian academy - Dallas, TX
August 2010 to May 2012
Skills
• Quality Inspection
• Quality Control
• Manufacturing
• Packaging
• ICU Experience
• Food Production
• Data Entry
• Customer Care (10+ years)
• Manufacturing Experience
• Cash Handling
• Management
• Logistics
• Industrial equipment
Certifications and Licenses
Food Safety Manager
January 2016 to January 2021
Driver's License
February 2021 to July 2024
Assessments
Reliability — Expert
August 2019
Tendency to be dependable and come to work
Full results: Expert
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Construction Safety — Expert
December 2019
Using safe practices while on a construction site. Full results: Expert
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Delivery Associate — Highly Proficient
December 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Data Entry Clerk — Expert
February 2020
Maintaining data integrity by detecting errors
Full results: Expert
Work Style: Reliability — Highly Proficient
April 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Scheduling — Proficient
January 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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