Service Representative Customer

JT

JILL TAYLOR

adtz9y@r.postjobfree.com 815-***-**** Columbia, MO 65201

Customer service representative 7+ years handling 100 calls a day. Able to diffuse angry callers without management involvement. Able to prioritize phone conversation, scheduling patients for appointments, procedures and/or emergencies.

Communication skills

Time Management

Medical Terminology,

Fast paced call center 7+ years

Ability to multitask and prioritize

Organization

Professional Phone Etiquette

Invoicing and billing

Temperature by Design Peotone, IL

Office Manager

10/2013 - 09/2019

Dispatch HVAC/R technicians to appropriate job.

Scheduling

Customer Service

Billing and invoicing

Office Banking

Payroll

Cigna Healthcare Bourbonnais, IL

Customer Service Representative

07/2000 - 12/2007

Answered 100+ calls assisting members with health insurance questions and gave resolutions. Verified coverage. Explained explanation of benefits. Research in network providers and made members aware of their covered benefits, copays, co insurance for diagnostic testing, prescription medications and in and out patient procedures.

Used proven techniques to de-escalate angry customers during telephone interactions.

Desert Shadow Endoscopy Las Vegas, NV

LPN

03/2004 - 09/2007

Coordinated with doctors and registered nurses to develop care plans for patients.

Scheduled Endoscopy or Colonoscopy procedures. Explained preparations for colonoscopies. Started IVs then walked patient to procedure room and placed EKG pads and attached oxygen. Moved patients to recovery after procedures. Removed IVs and explained discharge instructions.

KCC Community College Kankakee, IL

Associate of Science in Nursing

08/1987

8 week Customer Service Training. CIGNA Healthcare. Phlebotomist KCC

Bachelor of Science Degree LPN

Summary

Skills

Experience

Education and Training

Contact this candidate