Project Manager Test Engineer
Resume:
Angela C. Amos
Dallas, Texas 75232
adtxl8@r.postjobfree.com
IMPLEMENTATION MANAGER/ PROJECT MANAGER
SUMMARY
Senior Implementation Consultant with over 12 years of client-facing Project Management, Implementation Management, Program Management and SDLC experience. Extensive experience managing both small and large-scale software project implementations, overseeing all aspects of projects from conception to completion, and working in Agile and Waterfall environments. Outstanding communication talents with proven ability to build and lead highly efficient teams, to train technical personnel, and to convey complex concepts in understandable terms. Driven by new challenges and desire to be successful in all endeavors. SKILLS
• Software: Software Development Lifecycle (SDLC)
• Project Management: Agile (Scrum) & Waterfall Methodologies
• Microsoft Office: Excel, MS Project, Power Point
• Client / Vendor Support
EDUCATION
PRAIRIE VIEW A&M UNIVERSITY, Prairie View, Texas B. S., Computer Science,1986 Project Management Professional (PMP), Project Management Institute (PMI) – In process. WORK EXPERIENCE
PRATHER'S CONSTRUCTION, DALLAS, Texas
Project Manager, 12/2019 – Present
• Coordinate all activities on construction projects to ensure timely delivery and exceptional finish, meeting 100% of quality standards in 2020
• Closely manage and review budgets and conduct weekly meetings with the multidisciplinary team, reducing unforeseen costs by 87% over two years
• Coordinate and oversee field activities by contractors during construction phase to ensure minimal impact to campus and alignment with project goals and objectives.
• Provide engineering expertise and management oversight for the development and construction of various quality construction projects
• Plan, prepare and analyze documents, and manage construction contracts
• Supervised all construction activities at commercial and residential project sites.
• Manage budget, schedule attainment and achievement of project performance metrics.
• Manage the vendor qualification, bidding and evaluations process. INTELEMEDIA COMMUNICATIONS, Plano, Texas
Implementation/ Project Manager, 02/2008 – 11/31/2019
• Managed a team of implementation specialists who were responsible for Software projects implementation and delivery of all new accounts which resulted in achieving company revenue standards and assisting to maintain a $1 million operating budget.
• Worked with executives to create the vision and goals of the project and acted as the voice of customer to ensure quick product adoption.
• Managed a team of 8 business analysts to work cross-functionally with software and marketing teams to align marketing messaging with project scope.
• Proactively provided the customer and the account team with regular updates and status reports on all implementations.
• Maintained strong business relationships and clear lines of communication on all projects.
• Worked closely with the product management team to scope customer requested features and determine which features would provide the highest return on investment Angela C. Amos, Page 2
• Created alignment with executive leadership on scheduling, budgeting, resource management, and cadence and style of progress reports.
• Successfully managed over 200 installation projects, achieved project objectives, ensuring completion in a timely and cost-effective manner.
• Identifies items or issues requiring cross-functional alignment and seeks resolution.
• Manage and facilitates the development and maintenance of the project execution schedules
• Planned and managed multiple complex IT projects simultaneously delivering customer-focused solutions with proven success in leading cross-functional IT project teams (10 – 20 resources)
• Responsible for estimating schedules, determining project scope and driving projects to completion. INTELEMEDIA COMMUNICATIONS, Plano, Texas
Program Manager, 02/2007 – 01/2008
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Worked closely with executive, engineering, marketing, product, and sales team to define the scope of each project and schedule of deliverables.
• Implemented rigorous monitoring of new features to ensure they continued to mee KPIs after the projects were closed.
• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
• Manage the development and maintenance of implementation portions of project.
• Oversaw departmental training activities to ensure all team members received functional product expertise.
• Identify inefficiencies and opportunities to streamline business processes and procedures; improve overall workflow and client experience.
• Competent liaison between management, clients, and personnel.
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VOCALDATA, Richardson, Texas
VOIP System Test Manager, 04/1999 – 04/2007
Oversaw team of 10 software test engineers responsible for performing hardware and software integration and system test in Volp test environment.
• Overseeing the tracking and triaging software defects, verifying fixes and assessing risks.
• Develop, mentor and coach members of the Quality Assurance team by building organizational capability of our people & technical resources while improving customer satisfaction and delivering the required business key performance indicators.
• Performs the complete testing cycle: develops test plans, test cases, expected results, and acceptance criteria. Executes test scripts, tracks result, identifies and resolves issues.
• Participates in design reviews with product management to understand the new enhancements.
• Responsible for the hiring, performance appraisals and pay reviews of software quality engineers.
• Assigned and allocated testing resources to projects based on quantity of work and resource skill sets. Worked closely with project management team to pass projects through quality milestones, including signoffs, documentation, and risk mitigation.
• Work directly with product management, integration test, software development and technical writers to ensure desired results.
GENERAL DYMANIC, Dallas, Texas
Test Engineer, 03/1991 – 03/1999
MCDONALD DOUGLAS, Dallas, Texas
Test Engineer, 06/1987 – 10/1991
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