Customer Service Bartender
Resume:
Barry Standish
Sunrise, FL *****
adtuyu@r.postjobfree.com
Summary
Hospitable Bartender committed to maximizing customer satisfaction and beverage sales. Talented in re-imagining classic cocktails and providing new culinary spin on drinks. Expertise in housekeeping and bar maintenance.
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Customer-oriented Bartender offering 14-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Motivated bar manager focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Dedicated Bartender Shift Manager overseeing front of house operations. Devoted to food quality, recipe adherence and consistency with strong grasp of health and sanitation requirements. Successful at modeling standards of service to support quality staff execution.
Bar manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Friendly Bartender with expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking-making techniques. Offering 14 years of experience in providing patrons with superior service.
Motivated, service-oriented Bartender with over 14 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes.
Versatile Bartender with 14 years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Responsible Bartender skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Reputable Bartender with flair for creating exciting and on-trend cocktails. Talented at developing world-class cocktail list and bar program. Recognized for creating innovative and attractive drink menus.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Accomplished bartender with 14 years of experience in beverage service paired with wide knowledge of drink recipes. Talented professional trained in mixology and recognized for innovative drink creations. Excels in fast-paced foodservice environments.
Accomplished Bartender with 14 years of experience in beverage service paired with wide knowledge of drink recipes. Talented professional trained in mixology and recognized for innovative drink creations. Excels in fast-paced foodservice environments.
Skills
Health Codes Compliance
Alcohol Ordering
Maintaining Glassware Stock
Suggestive Selling
Safe Serving Knowledge
Outstanding Customer Service
Production and Time Sequencing
Payment Acceptance
Safety Training
Timesheet Organization
Food and Beverage Service
Payroll Preparation
Task Delegation
Hiring and Firing
Complaint Resolution
Dining Area Cleaning Supervision
Alcoholic Beverage Service
Cash Receipt Balancing
Work Area Inspection
Equipment Inspection
Customer Service
Verbal and Written Communication
Production Reporting
Worker Training
Inventory Control
Cash Handling
Experience
July 1998 - December 2012
Jamie's pub Inc. - Scituate, MA
Bartender Supervisor
Did takeout, Bartender, help waiters, seat patrons, Did inventory every week.order alcohol, make sure the bathrooms clean every night
Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
Supervised cleanliness of guest service areas before, during and after service.
Monitored daily checklists and side worksheets to keep other bar staff members on task.
Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Displayed and retained extensive knowledge of liquors, wines and entrees.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Poured wine, beer and cocktails for patrons.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Checked identification of guests to verify age requirements for alcohol purchase.
Balanced daily registers and generated sales reports for management.
December 1995 - November 1998
Dalanty Oldsmobile - NORWELL, MA
Service Manager
Hired and trained service department staff to drive performance.
Created employee work schedules to keep shifts properly staffed.
Created annual department budget, aligning with organization's financial and operational objectives.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Adhered to customer service standards to foster satisfaction and retention.
Pitched in to complete various duties during peak periods or employee absences.
Motivated and supported employees to maintain low turnover.
Created written estimates and obtained customer consent to proceed.
Collaborated with customers to offer solutions to service needs.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Guided department employees on changes from management.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Analyzed business performance data and forecasted business results for upper management.
Interviewed prospective employees and provided input to HR on hiring decisions.
Produced thorough, accurate and timely reports of project activities.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assigned work and monitored performance of project personnel.
Evaluated individual and team business performance and identified opportunities for improvement.
Resolved customer inquiries and complaints requiring management-level escalation.
Proposed or approved modifications to project plans.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality and conformance.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
August 1998 - August 1998
Cohasset Chevrolet - Cohasset, MA
Service Manager
December 1975
Ricky Smith Pontiac /Subaru - Webm
Service Manager
Education and Training
May 1975
Silver Lake Regional High School Kingston, MA
High School Diploma
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