Customer Service Merchandise Associate

Utilizing over ** years of experience in Retail Management with a successful record of sales, presentation abilities, strong organizational skills, and creative thinking. Ability to train, direct, lead, coach and develop associates. Positive outlook for growth in learning new business opportunities. Great team player with dedication, diligence, enthusiasm and integrity.

Areas of Expertise

Great Customer Service

Cost-Reduction Strategies

Retail Operations Management

Organizational Skills

Territory Sales Management

Sales & Margin Improvement

Teambuilding & Training skills

Business Management Rapport

Professional Experience

Casio Watches G-Shock 9/19/16 – Present

Sales Customer Service Coordinator/ Merchandiser / Trainer

Responsible for adding incremental sales in 5 Macys stores. Building great rapports with all levels of store personal.

Ongoing training to all staff members. Providing excellent Customer service.

Hanes Inc. (Men Hanes and Polo UW, Women’s and Children’s Underwear & Hosiery) — Southern California, Colorado, Las Vegas,

Sales Merchandiser Coordinator 03/31/14 to 12/24/15

05/10 to 12/24/15

Field Area Service Manager/ Sales Merchandiser Coordinator, 05/10 to 03/31/14

Field Service Supervisor, 05/95 to 05/05

Sales Merchandise Associate, 03/86 to 05/95

Responsible for Recruiting, Coaching, Training and motivating a staff of 24 service reps to work with in-store personnel to service Mass to Department stores involving Men’s, Women’s and Children’s underwear and active wear. Implement merchandising, visual standards, company policies and time-management skills. Schedule Service Reps calendars, process payroll and conduct annual reviews. Selected Contributions:

Developed strong relationships with all levels of management to facilitate merchandising objectives and obtain best floor and graphic positioning for all our brands by conducting regular store visits.

Managed 24 employees, successful in recruiting, hiring, training and development of qualified employees to meet our company and client objectives.

Successful in: Hands on Regional Training's in addition to on the floor training and corporate seminars.

Excellent utilizing reports/communication to identify issues and opportunities- additional stock recommendations implemented. Average 12% growth each year.

Provide great service through positive interactions and product knowledge with each and every customer.

Execute Management Sales strategies to achieve goals for volume growth.

Had the highest percent increase for 25 Macys stores in the Southwest region in the country by 22.5%.

Great communication and presentation skills to all levels of management.

Provided excellent customer service needs to clients over the phone and in person.

Macys Southwest,— Southern California territory, CA

10/05 to 02/10

Retail Development Manager- Fashion Jewelry, Handbags, Shoes and Intimate Apparel for Macy’s Private Brands

Coached, Trained and developed all staffing levels to drive sales. Demonstrated Private Brand expertise to ensure Brand Guide and Visual Alerts were reviewed and implemented. Ensure execution of new product placement and mark downs. Executed visual presentation standards. Responsible for 4 districts teams with 13 total doors. I made Macy’s Private Brands a Priority. Selected Contributions:

Developed and built strong relationships with key Store Executives and District Teams.

Successful in: hands on Regional Training's in addition to on the floor training and Seminars.

Analyzed sales performance to make proper recommendations to take quantified actions- made plan for spring and fall each year.

Excellent with communication reporting tools to identify issues and opportunities- additional stock recommendations were implemented.

Assisted customers on the sales floor to provide excellent customer service.

Adapted quickly with the additional responsibilities of new businesses demonstrating ability to execute and exceed all Retail Management requirements.

Responsible for scheduling and training third party merchandising group for current rotation and remote territories

Reported challenges and successes to Regional Manager/Senior Manager and Product Team, with end result of jewelry business exceeding Company.

Education

East Los Angeles College — Monterey Park, CA

General Education/Business

Skills

● Proficient Computer skills in Microsoft Word, Excel and PowerPoint

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