Data Entry Customer Service

EARL WASHINGTON

**** ******* *** *****, ** ***** · 469-***-****

adt9d6@r.postjobfree.com

My objective is to secure a position with a high-growth company that will allow me to utilize my expertise of the financial banking and mortgage industry along with my exemplary customer facing and resolution skills. I would like to join a team that welcomes fresh ideas, initiative, dedication, and experience.

EXPERIENCE

10/2020 – PRESENT

UNDERWRITER SPECIALIST, homepoint-remote

Reviewed and validated loan application data and documents received to clear outstanding conditions. Clear and/or reject conditions. Calculate income (W2 and Self Employment). Reviewed asset statements, title, purchase contract, condo documentation and all relatable docs to determine loan eligibility. Ran final AUS findings, Early Check and LQA results and document any updates correcting any fatal errors. Ran Final Fraud Guard and addressed all High and Medium Alerts/Risks. Communicated updated loan decision to Originator and all applicable parties with updated Conditional loan approval or Clear to Close approval issued. Available to answer any questions to ensure adherence to loan guidelines and requirements per HPF.

04/2020 – 10/2020

SENIOR PROCESSOR, stearns lending lewisville, tx

reviewed all loan applications, income, assets, appraisal, and title documents to adhere to designated program stipulations identified ensuring all parameters of layover guidelines and investor guidelines were met. Responsible for all data entry of accurate and updated information on from borrower names and personal info, credit profile, employment, correct tax and insurance companies and amounts. Reviewed and validated supporting docs aligned with application prior to submitting for the final underwriting review. Point of contact for all borrower updates and communication for any questions or concerns. Point of contact for corrections on title, appraisals, verifications of income etc. Responsible for working with internal and external clients to ensure everything update and assistance was provided for exemplary customer service and overall stellar experience. Ran AUS systems, cleared income and assets, check for quality assurance on all documentation provided.

05/2018 – 02/2020

TECH SUPPORT SPECIALIST, adt irving, tx

Offered troubleshooting on alarm equipment. Took inbound calls from customers for general inquiries. Processed payments, setup installations for devices. Answered and validated alarm triggered alerts, disabled false alarm alerts. Educated customers on navigation of equipment and handled dispatching of AHJ.

08/2017 – 02/2018

SENIOR PROCESSOR, us bank earth city, mo

reviewed all loan applications, income, assets, appraisal, and title documents to adhere to US Bank program identified ensuring all parameters of layover guidelines and investor guidelines were met. Responsible for all data entry of accurate and updated information on from borrower names and personal info, credit profile, employment, correct tax and insurance companies and amounts. Reviewed and validated supporting docs aligned with application prior to submitting for the final underwriting review. Point of contact for all borrower updates and communication for any questions or concerns. Point of contact for corrections on title, appraisals, verifications of income etc. Responsible for working with internal and external clients to ensure everything update and assistance was provided for exemplary customer service and overall stellar experience. Ran AUS systems, cleared income and assets, check for quality assurance on all documentation provided.

09/2016 – 07/2017

INSIDE SALES REP, car sure st. peters, mo

took inbound calls from flyers and mailings for Vehicle Protection Service Plans. Operated dialer system for outbound sales calls. Negotiated payment plans and down payments on products. Setup payment installment and processed payments through processing systems. Educated potential customers on product comparisons and ran vehicle history checks.

03/2016 – 09/2016

FINANCE MANAGER, ccm ST. LOUIS, mo

provided financial expertise to customers and handle questions and complaints. Setup payment arrangements and negotiated payment plans and deadlines. Structured settlement agreements. Searched debtor contact information via Lexis Nexis, Case Net and other 3rd party search tools. Operated dialer system for outbound calls, investigated and resolved account discrepancies. Averaged 300 plus calls a day while managing a personal portfolio of clients with outstanding debts assisting with courses of action to recover balances owed.

10/2014– 03/2016

INSIDE SALES REP, spectrum ST. LOUIS, mo

answered inbound calls ranging from Spectrum phone, internet, and cable service request. Provided outstanding customer service with one call resolution. Explained in detail product comparisons including pricing details with shopping customers. Scheduled installment and tech appointments. Provided structured multi service product packages, negotiated budget fitting services for a wide range of customers. Answered all customer concerns and questions.

01/2011– 12/2013

MORTGAGE LOAN PROCESSOR, wells fargo ST. LOUIS, mo

reviewed all loan applications, income, assets, appraisal, and title documents to adhere to designated program stipulations identified ensuring all parameters of layover guidelines and investor guidelines were met. Responsible for all data entry of accurate and updated information on from borrower names and personal info, credit profile, employment, correct tax and insurance companies and amounts. Reviewed and validated supporting docs aligned with application prior to submitting for the final underwriting review. Point of contact for all borrower updates and communication for any questions or concerns. Point of contact for corrections on title, appraisals, verifications of income etc. Responsible for working with internal and external clients to ensure everything update and assistance was provided for exemplary customer service and overall stellar experience. Ran AUS systems, cleared income and assets, check for quality assurance on all documentation provided.

EDUCATION

1998-2002

HIGH SCHOOL DIPLOMA, ritenour high school-bridgeton, mo

General Academics

QUALIFICATIONS

I come with 10 plus years of financial and banking experience. Accumulating knowledge from roles held as: Underwriter, Senior processor, closer, QC post close auditor loss mitigation specialist.

My strengths consist of strong analytical, oral, and written communication, accuracy, problem solving, timely and efficient work ethics, ability to work independently, observe and understand quickly to new policies, job duties and etc.

Highly experienced and knowledgeable in various areas: processing, closing, underwriting, customer service and compliance. Expert in LP and DU findings, AUS systems, quickly mastered computer software systems DocVelocity, Encompass, Workspace, Outlook and Microsoft Word and Excel.

Contact this candidate