Customer Service Front Desk
Resume:
ALEJANDRO
MANRARA
Sales Customer Relations Communications Events
E adt2x2@r.postjobfree.com
Profile I’m a passionate sales executive and customer service expert with 8+ years experience. With plenty enthusiasm, a fast-paced mind able to process information quickly and problem solve creatively, and a natural charismatic, extroverted personality, a career in hospitality, sales, customer service and events was a natural fit for me. Throughout my career I have been fortunate enough to experience the best of the U.S., as a traveling sales manager and with permanent positions in Florida and California. What I love most about this industry is the fact that no day is the same and that there is always the excitement of what comes next. I’m also deeply driven by the desire to make a positive impact on the world and others, and there is nothing I love more than making the sales experience a personable and positive one. I would love the opportunity to pursue a long-term position close to my family and home in Miami, Florida that allows me to bring forth my cross-disciplinary skills and the characteristics of a true “people person.” Experience
Zizoo — Miami, FL / Berlin, Germany Aug. 2021 – Aug. 2022 U.S. Sales Agent
— Lead and develop U.S. sales team for online platform.
— Conduct sales interacting one-on-one with both existing and potential customers throughout international markets.
— Keep team spirit and motivate high the sales to achieve the best results
— Manage daily performance and hold regular 1:1 meetings.
— Develop and empower your team to the next success level.
— Monthly reporting on sales performance against budget and reporting on variances.
— Provide excellent customer service and demonstrate expert-level knowledge of the product suite in order to best provide explanations to customers.
— Work closely with other Ops teams and key stakeholders (marketing, product etc) to uncover and address operational and customer pain points.
— On average, sold more than $90,000 in product value per month. Berko Productions — Miami, FL Oct. 2018 – July 2021 Traveling Sales Manager
— Curate outside sales, and a wide range of live sales events, such as: expos, pop-up shops and more.
— Conduct sales out in the field, interacting one-on-one with both existing and potential customers throughout 20+ U.S. markets.
— Provide excellent customer service and demonstrate expert-level knowledge of the product suite in order to best provide explanations to customers.
— Train new employees on customer service and company standards, sales techniques and company + brand talking points.
— Lead sales team and execution of all live events year-round, including through the pandemic where challenges called for resourcefulness, nimbleness and strategic problem solving.
— On average, sold more than $25,000 in product value per month. 1 Hotel South Beach — Miami, FL April 2018 - July 2018 Concierge
— Assist with the organization and production of special events, such as: weddings, corporate meetings, proposals, and more.
— Ensure highest level of guest service by anticipating guest’s needs while maintaining all standards.
— Through proficient knowledge of the city, hotel, procedures/standards and the ability to deliver sincere service, increase long term guest loyalty.
— Communicate and record information acquired in the Concierge department with other departments in a timely manner leading to enhanced guest experience and increased guest loyalty.
— Have exceptional knowledge of the city and use it to personalize in assisting requests from each guest.
— Work closely with Guest relations/Club lounge, Front desk, Housekeeping and any applicable department to ensure of a positive outcome on issues. Airbnb — Miami, FL March 2017 - October 2017
Ground Control Coordinator
— Plan and implement programming that drives company culture and values.
— Coordinate event set-up and breakdown.
— Organize event materials.
— Manage supply inventory.
— Source vendors and venues for events.
— Manage event budget.
— Maintain a space that is inspiring, productive,welcoming and unique.
— Be a host and a centra resource for guests and employees. Faena Miami Beach — Miami, FL October 2015 - February 2017 Butler & Housekeeping Supervisor
— Ensure that guest’s in-suite needs are not only met but exceeded.
— Trained to anticipate every need and assist in a gracious, unobtrusive way.
— Supervise work activities of cleaning personnel to ensure clean, orderly and attractive rooms and public areas throughout five-star luxury hotel. Treebones Resort — Big Sur, CA 2014 - 2015
Housekeeping Supervisor
— Supervise work activity of cleaning personnel day-to-day.
— Oversee the training and onboarding of new staff members.
— Ensure all brand standards are met and exceeded. Post Ranch Inn — Big Sur, CA 2013 - 2014
Concierge Agent
— Responsible for taking care of guest concierge requests.
— Personally greet guests upon arrival and farewell departures.
— Assist with organization and production of special events.
— Provide exemplary customer service and support with delivering memorable experiences on and off-site.
Skills
Customer Service
Communication
Sales
Problem Solving
Ability to excel in a fast-paced environment
Bilingual — English & Spanish
Teamwork
Creativity
Project management
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