Customer Service Call Center

Guadalupe Mendez

*** ******* **, ** ******, CA **744

626-***-**** - adt2kt@r.postjobfree.com

Professional Summary

Highly skilled individual with 5+ years experience in a wide range of Admin, Customer Service and Call Center duties. I am seeking a position where I can be given the opportunity to apply the advanced skills, knowledge and experience I have acquired throughout my

working career, The ideal setting would include ethical standards and dedication to providing high quality customer service. Skills

Proficient in all office

software used for

multi-purpose

operations such as AS400,

quick books, Microsoft Word,

Excel, Power Point, Outlook,

Spreadsheet, Database

programs and programs

such as but not limited to

Photoshop, Microsoft Works,

and Calendar.

Multi-tasking, Invoicing,

Order taking, and

Great Communication

Skills.

Customer Service / Call

Center Experience,

Sales Prospecting,

Networking, Business

Growth and

Customer Retention.

Exceed type level of 65

words per minute.

Highly Dedicated, Self

Motivated, Adapt Quickly

/ High Rated in Meeting

Deadlines, Trustworthy

and Loyal.

Experience

08/2021 to present CM Customer service rep

At Bank of The West thru Swoon Agency- City of Industry, Ca Answer Incoming calls for Treasury Now clients. Assist with any wire issues,ach positive pay, or template payments sent or received. Answering any questions clients may have on how Treasury Now works and how to use it as well. I also assist clients who are having issues trying to log into our Treasury Now website. 05/2018 to 07/2021 Delivery Driver

Postmates-La Puente, Ca

Thru the Postmates app, I accept orders for a variety of locations. Once the order is complete I then deliver the items to the customer. 02/2018 to 05/2018 Office Worker

Furniture of America - City of Industry, California My Job was only temporary. I was there to help box and file past invoices going back about 2 years all the way up to the present. Each box held 3 months of invoices. They were filed by Date and then by

order # for each day. When I started I was pointed to piles and piles of invoices and told that order #s often repeated and to pay close attention to dates. Once that task was completed, organizing all the boxes in the new filing room was the last task required of me before

myn job ended.

03/2015 to 03/2017 Caregiver

Leave of absence - La Puente, California

Full-time caregiver during family member's illness. I provided round the clock care for seriously ill family member, including medication management, assistance with activities of daily living, coordination in home therapies and services.

11/2011 to 03/2015 Call Center/Customer Service Rep United Health Group Optum Rx - Costa Mesa, California Responsible for providing outstanding customer service and specializing in customer retention for high touch members. Job duties consisted of but not limited to answering benefit questions and order inquires, answering high volume of calls with adherence times of 3 to 4 minutes per call, customer resolutions and satisfaction, tracked orders /backorders, data entry duties such as creating and updating customer records, provisioning, submitting, processing and verifying orders, refill and process orders, order management, trained to assist with DEX rejections and as needed assisted bilingual customers

06/2010 to 04/2011 call center/ customer service rep Living Spaces - La Mirada, California

Responsible for providing outstanding customer service to a wide span of customers worldwide. Job duties consisted of but not limited to answering high volumn calls, assisting in warrenty issues, answering emails, verifying or setting appointments and deliveries via phone and email. Processed and placed new orders while maintaining an adherence of 3 to 4 minutes per call all while assuring great customer service. Primary focus was customer retention and kept at high

customer service standards at all times.

Education

04/2000 General Education

Mt San Antonio College - Walnut, c

06/1995 High School Diploma:

Nogales High School - La Puente, c

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