Customer Service Engineering Technician

JONATHAN R. SHEETS

*** ***** **. ********, ** ***15

Phone: 253-***-**** Email: ****************@*****.*** SUMMARY OF QUALIFICATIONS

Well rounded task oriented professional with 10 years of military leadership experience and know how in the United States Marine Corps. Leading by example I am highly competent, eager and quick to learn with out of the box problem solving ability and split second decision making. Proven capable to excel in extreme pressure environments, with a level head and unwavering dedication to mission accomplishment. Self-motivated, and able to lead others in task completion in order to ensure the organization's success. GOALS

● Once hired; my goal is mastering the overall tasking and safety of the job as quickly as I can, so that I can be a valuable asset and reliable part of the team.

● Become a “go to guy” and a trusted employee that management, coworkers and customers can depend on.

PRIOR EMPLOYMENT

● Class A commercial truck driver; HWH Environmental Inc. – current

● Engineering technician; Department of Defense – 10 years

● Explosive Ordnance Disposal Technician; United States Marine Corps – 10 years, active duty

(honorable discharge)

JOB RELATABLE SKILLS

● Assemble or disassemble complex mechanical systems.

● Interpret engineering sketches, specifications, or drawings.

● Calculate required capacities for equipment of proposed system to obtain specified performance and submit data to engineering personnel for approval.

● Review project instructions and blueprints to ascertain test specifications, procedures, and objectives, and test nature of technical problems such as redesign.

● Provide technical support to other employees regarding mechanical design, fabrication, testing, or documentation.

● Test machines, components, materials, or products to determine characteristics such as performance, strength, or response to stress.

● Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.

● Obtain receipts or signatures for delivered goods and collect payment for services when required.

● Drive trucks with capacities greater than 3 tons, including tractor-trailer combinations, to transport and deliver products, livestock, or other materials.

● Check all documentation for completeness and accuracy.

● Fill out defective equipment reports. Communicate with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns, or other maintenance problems.

● Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Knowledge of the practical application of engineering science and technology.

● Watching gauges, dials, or other indicators to make sure a machine is working properly.

● Knowledgeable in hydraulics, personal computers, desktop computers and 2 way radios. Talking to others to convey information effectively.

● Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

● Critical thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. ABILITIES

● Judgment and Decision Making, Complex Problem Solving, Reading Comprehension, Active Listening, Multilimbed coordination, near vision, far vision, oral comprehension, arm-hand steadiness, control precision, manual dexterity, oral expression, reaction time, static strength, category flexibility, Depth perception, problem sensitivity. CUSTOMER SERVICE

● International weapons sales, Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, performing for people or dealing directly with the public meeting quality standards for services, and evaluation of customer satisfaction.

EDUCATION

● Peninsula High School, Purdy WA; Graduated with diploma

● California Coast University, Santa Anna, CA; BA in Business Management

● CDS commercial driving School, Port Orchard WA; Graduated with CDL-A (Doubles, Triples and Tankers/Haz-mat) TWIC.

REFERENCES

● Ed Garrison – 360-***-****

● Dirk Schmitz – 253-***-****

● Dave Kunz – 360-***-****

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