Beverage Director Customer Service

Luis Jimenez adsz7w@r.postjobfree.com

Peachtree Corners, GA, US 30092 • 470-***-****

Hospitality Management Executive

Accomplished and customer-focused executive with extensive experience in directing full spectrum of food and beverage operations to deliver substantial revenue growth in highly competitive business markets. Stellar track record of developing strategic business and plans, uncovering new business opportunities, leading and coaching teams, optimizing customer satisfaction, exceeding financial targets, and delivering recommendations for process improvement. Strong background in food and beverage operations, public relations, business development, general administration, quality standards, and controlling food budgets with an eye on cost and stock control. Adept at creating winning menus, conducting wine tastings, and facilitating clients to develop food and beverage lists based on their menus. Excellent communication, leadership, and organizational skills with ability to build robust relationships with key stakeholders. Demonstrate distinguished performance as food and beverage writer for modern luxury magazine and host of show ‘’Cooking on Air’’ for Virgin Air produced by Malek ENT. Areas of Expertise

Strategic Planning & Execution

Team Building & Leadership

Operational Excellence

Hospitality Management

Revenue & Business Growth

Project Management

Continuous Process Improvement

Exceptional Customer Service

Health & Safety Regulation

Relationship Building

Staff Training & Development

Client Satisfaction & Retention

Career Experience

Delta Airlines/Sodexo – Atlanta, GA 2014 – 2021

Director Food and Beverage Portfolio

Crafted food offerings with unique regional flair to meet and exceed customer expectations. Devoted appropriate attention to all responsibilities for conducting audits of all clubs and establishing inventory/par system. Steered efforts toward management of $20M portfolio. Led activities involved with buildouts and designing of Sky Club lounges in 10c. Displayed exceptional skills in creating corpus orate cocktail and training program. Developed potential beverage strategies and confirmed attainment of long-term goals and growth. Organized numerous special events in liaison with wine and liquor companies for JFK, LGA, LAX, SEA, SFO, and ATL.

Honored with Best Airport Lounges 2018.

Enhanced productivity and performance of associates through effective training and guidance.

Exhibited expertise in developing beverage portfolio including cocktails, wines, and beers for 50 clubs in U.S. and food selections.

Nurtured and fortified relationships with food and beverage suppliers through effective communication and negotiations on national pricing and continuity.

St Regis – Princeville, HI 2012 – 2014

Beverage Director

Held accountability for purchasing and inventory of all wines/spirits, aligning wine list and daily selections and managing beverage program including new monthly cocktails. Delivered effective training to associates on service procedures and wine knowledge. Directed end-to-end wine and beverage program for five outlets. Provided support by forecasting beverage budgets, cost of goods, and purchases for $5M operation. Sourced local and imported musicians to perform at lounge as director of entertainment.

Awarded LRA Starwood and GEI's; recognition for best beverage program among 32 St Regis worldwide.

Gained in-depth knowledge and expertise by working under Chef Jean George, Michelin Three Star awarded chef at Kawai Grill. Additional Experience

Beverage Director – St. Regis Bahia Beach Resort – PR Food and Beverage Director – Tasting Room Restaurant and Atlantic Wine and Spirits – Atlanta, GA Sommelier – Nikolais Roof 4-star Mobile Travel

Education

Master of Wine Candidate – Institute of Wine – London, ENG Bachelor of Arts – Georgia Southwestern University – Americus, GA

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