Administrative Assistant Customer Service
Resume:
CRYSTAL K. PARTLOW
PO Box ***
McAdenville, NC **101
adsy03@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Over twenty-five (25) years of secretarial and administrative experience with fifteen (15) years supporting Corporate-level executives. Excellent customer service skills. A solid history of excellent work relationships, both public and with internal personnel at all organizational levels. Superior planning, organizational, communication, change management, and cultural awareness skills. Demonstrated ability to function independently and as part of a team while managing multiple projects in a fast-paced environment.
Skilled in:
Microsoft Office - Word, Excel, Power Point, Visio, and Outlook
Microsoft 365
Deltek Vision
Deltek CostPoint
ProjectWise
Concur Travel Management
Kronos
SAP
Microsoft Project Management
BST Enterprise Version 8.3
Adobe Acrobat software
Networking, Internet,
Web Page Design,
Database Management – MS Access, Automated Church Systems (ACS), Membership Services (MSI90); ACT
Desktop Publishing - Adobe Page Maker, Microsoft Publisher 2.0;
The ability to file and organize systematically.
Notary Public – Commission Expires February 9, 2026
EDUCATION
Miller-Motte Business College
Gastonia, NC Certification - Executive Secretary
Hunter Huss High School
Gastonia, NC Academic Diploma
PROFESSIONAL EXPERIENCE
CAPITAL ACCESS
Subcontractor for Delaware County, PA
Case Manager (1099 Contractor) April 2021 - September 2021
Responsibilities:
Provided a range of system refinement, processing and quality control service for the Capital Access Project and Grants Management Services (CAPGMS) platform and subsequent client engagements using Microsoft Word and Excel
Client Intake – Called customers to ensure eligibility for Grants
GHD CONSULTANTS, INC.
222 College Street
Charlotte, NC 28212Management):
Administrative Assistant February 2020 – April 2020
(Laid off due to Covid-19)
Responsibilities:
Managed executive calendars using Microsoft Outlook
Prepared expense reports in BST software
Scheduled travel arrangements
Answered, screened and forward incomings calls
Mail distribution (UPS, FEDEX, US Mail)
Managed company credit card program; including communicating with credit card providers about fraudulent transactions, processing card requests and card cancellations
Coordinated/plan special events using Microsoft Word
Prepared Presentations using Microsoft PowerPoint
CREATIVE FORCE STUDIOS
1328 Dangerfield Drive
Raleigh, NC 27612
Marketing & Advertising Rep (1099 Contractor) May 2019 – Nov. 2019
Responsibilities:
Search Leads through CRM software and put data into Excel spreadsheets
Called clients and made appointment for CEO
LOUIS BERGER
1001 Wade Avenue
Suite 400
Raleigh, NC 27601
Senior Administrative Assistant April 2013 – April 2019
Responsibilities:
Managed multiple Senior Executive calendars using Outlook
Scheduled Senior Vice President travel arrangements using Concur software
Supervised the maintenance and alteration of office areas and equipment, as well as layout, arrangement, housekeeping of office facilities, distribution of keys and security access cards
Supervised and coordinated overall administrative activities for the executive leadership staff to optimize their time and organizational effectiveness.
Coordinated/plan special events.
Managed company credit card program; including communicating with credit card providers about fraudulent transactions, processing card requests and card cancellations
Prepared expense reports
Managed the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.
Prepared expense reports
Assisted with Project Kick-Off Meetings
Uploaded projects into system, with multiplier percentage
Assigned Workforce to projects
Negotiated the purchase of office supplies and furniture, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions.
Supervised the maintenance of office equipment, including copier, fax machine, etc.
Provided administrative support to the executive leadership staff to include light bookkeeping, secretarial-style support using Microsoft Office tools, master filing systems, newsletter and marketing materials production, and production of reports and presentations.
Supported the Business Development Department with administrative duties as necessary to compile/prepare proposal for submission, analyze cost data, and proof proposal for accuracy.
Participated as needed in special department projects.
Perform all other duties as prescribed by management.
COVENTRY HEALTH CARE OF THE CAROLINAS
2801 Slater Road
Suite 200
Morrisville, NC 27560
Administrative Specialist II February 2009 – April 2013
Responsibilities:
Provided executive administrative support to Vice President of Health Services and two Medical Directors,
Managed executives calendars
Answered, screen and direct all incoming calls.
Scheduled meeting and conferences,
Make travel arrangements (flights, hotel, rental cars, etc.)
Created PowerPoint presentations
Prepared expense vouchers and check requests.
Composed original correspondence as necessary
Managed all aspects of office functions such as ordering office supplies as well as maintaining equipments, i.e., copiers, printers, and faxes.
WILBUR SMITH ASSOCIATES (Engineer & Consultant Firm)
421 Fayetteville Street
Raleigh, NC 27601
Executive Administrative Assistant January 1999 – December 2008
Responsibilities:
Provided executive administrative support to Regional Vice President, and ten Engineers,
Answered, screened and direct all incoming calls.
Managed all executives calendars,
Scheduled meeting and conferences,
Event Planning such as working with caters and vendors, securing meeting sites
Prepared expense vouchers and check requests.
Prioritized and distribute all incoming correspondence,
Composed original correspondence as necessary,
Liaison between Corporate Office regarding new hires and benefit packages.
Liaison between building, property management, and outside vendors.
Prepared and maintain all confidential personnel files,
Prepared Engineering and Contract Agreements,
Prepared Progress Reports, Technical Memorandums and Project Invoices,
Prepared Specifications,
Assisted in managing monthly financial reporting
Accounts Receivable and Payables.
Procurement
Made collection calls.
Reconcile petty cash,
Scan and Convert Documents to PDF,
Burn CD’s.
EPISCOPAL DIOCESE OF NORTH CAROLINA
200 West Morgan St., Suite 300
Raleigh, NC 27601
Administrative Assistant January 1995 -June 1998
Responsibilities:
Prioritize all incoming correspondence,
Provide form responses and information where applicable;
Compose original correspondence as necessary.
Maintain and prepare all confidential personnel files.
Provide support to clergy on interpretation of policies and procedures,
Maintain department calendar, schedule appointments, meetings and conferences,
Make travel arrangements, and
Reconcile monthly expense reports.
Create monthly newsletter using Microsoft Publisher and Page Maker.
Network Administrator - provide network and technical support to staff as needed.
Receptionist/Secretary:
April 1992 - Jan. 1995
Answer all incoming calls,
Other duties includes general secretarial work such as typing memos, letters and reports,
Maintain database system for over 20,000 members on mailing lists.
I was promoted in January 1995 to Administrative Assistant
Salary Range
Negotiable
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