Development Representative Customer Service

Deborah C McCullough

***********@*************.*** 803-***-****

Objective: Create a positive environment with growth in development of corporate sales pa nerships. Skills:

- Prioritize and maintain multiple calendars daily for eld sales reps, managers, and myself

- Exceeding HIGH level metrics and exercising time management by meeting daily goals

- Collaborating with team, managers, and eld sales reps

- Time Management - meeting daily goals

- Social Selling & Marketing

- Cold Calling

- Campaign Execution

Experience:

Business Development Representative, ServiceSource suppo ing Google SDR, June 2021 - Present

- Familiar with tools including:

- LinkedIn & LinkedIn Sales Navigator & Smarp

- DiscoverOrg/ZoomInfo

- Cockpit

- Salesforce

- XDR Library

- Saleslo

- Kerrigan & MOMA

- Google Workspace

- Guru, Okta, & Workday

- Microso 365

- Strategizing with eld sales reps and developing interpersonal relationships

- Creating high value oppo unities to maximize growth for pipelineGraduated from Google Tier 1 & Tier 2 training

- Exceeded qua erly goals

- Recognized as Ampli er of the week/qua er 3

- Earned Google SDR Ce i cation

- LinkedIn Ce i cation Development

- Develop Your HR Management and Leadership Skills

- Received recognition from an FSR/Management

- Well versed in SaaS; Google Cloud and Google Workspace (SDR Ce i cation) Recruiting/Business Development Representative, HireQuest, 2020-2021

- Employment listing management

- Web-based scheduling

- Administering interviews•Scheduling pa icipants•Video interviews Sales Consultant, Comcast/X nity, 2017-2020

Store Manager, Rent A Center Warehouse & Retail Store, Augusta GA, 2001-2017

- Generated leads and capitalized on valuable business oppo unities to bring in new company revenue and improve bo om line pro t.

- Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.

- Negotiated candidate salaries and prepared employment contracts.

- Contacted all job applicants to inform of application status.

- Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.

- Brought in well-quali ed, multifaceted job candidates to ll open positions.• Conducted interviews to ensure solid cultural alignment between client and candidate.• Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.

- Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling and exceptional service.

- Drove revenue by 10% by communicating product bene ts, services, features and special o ers.

- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 105% or more.

- Processed orders through salesforce and coordinated product deliveries.• Provided training on appropriate product selection.

- Increased revenue by skillfully upselling and closing customer sales and driving product bene ts around client needs.

- Grew customer base by facilitating market research to formulate new brand strategies.• Elevated new business oppo unities and implemented e ective networking strategies across CSRA.

- Processed daily paperwork, balanced register drawers, produced sta ng schedules and prepared deposits.

- Improved store status by implementing process improvements and identifying pe ormance gaps for corrective action.

- Resolved customer problems by investigating issues, answering questions and building rappo .

- Implemented succession planning by training and developing 10 associates into leadership positions.

- Monitored supplier operations to verify quality, delivery schedule and conformance to contract speci cations.

- Strengthened work ow productivity by hiring, managing and developing top talent

- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

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