Human Resources

Demetrius A. Fleming

Columbia SC, *****

704-***-**** ads978@r.postjobfree.com

Talent Leader with Diverse Experience

An effective leader with 10+ years’ experience in human resources, people programs with a proven background in organizational leadership who fosters a responsive, collaborative, results-oriented environment while applying industry knowledge and contemporary best practices. Trusted partner bringing the vision, strategy, and expertise to drive organizational change with a record of exceptional operational results. Campaigns for equitable and quality improvement projects within organizations. Excels in identifying areas with opportunity for improvement in efficiency leading to increased productivity, retention, and profits. Consistently recognized for accomplishments in the areas of career development, performance coaching, project, and operational management.

Areas of Expertise

Leadership Development Management Consulting Project Planning & Development Facilitation

Change Management Coaching & Development Human Resources Executive Communications DE&I Strategist Talent Development Data Analysis

Professional Experience

Blue Cross-Blue Shield of South Carolina Columbia, SC Sep 2016 – Current

Senior Organizational Development Leader-Human Resources

Serves as a human resource strategic business partner tasked with consulting an operational division of 1000+ professionals comprised of entry level, mid-management, and executive level leaders. Collaborated with executive leadership to develop and implement plans for the operational infrastructure ranging from policy, processes, and personnel.

Partner with division leaders and talent acquisition to identify short- and long-term organizational needs from hiring to succession strategy

Appointed as Diversity, Equity, and Inclusion chairperson for newly established DEI committee.

Implemented and led all aspects of a customer service pay pilot for three divisions that led to 13% retention.

Senior leader for the Aspiring Leaders Program, developing front line leaders and partnering with executive leaders on succession planning.

Served as the corporate point of contact with multiple outsource vendors, successfully implementing and sustaining our aligned corporate vision and goals while achieving corporate benchmarks.

Created data driven solutions to increase the employee experience which increased retention and reduce turnover by 7% company wide

Aflac Columbia, SC July 2012 – Sep 2016

Training Manager – Operations

Partnering with operational and senior human resource leaders to recommend new approaches and develop new curriculum focused on policies and procedures to improve business objectives, productivity, and people development within the organization.

Chairperson of Operational Excellence focus group, centered on internal and external data used to create positive collaborations.

Helped leadership boost employee satisfaction scores by 17% by keeping abreast of external diversity and inclusion initiatives and implementing the “Coaching Culture”, which included five types of coaching: coaching in the moment, management coaching, team coaching, mentorship, and professional coaching.

Trained and provided leadership to supervisory staff to ensure effective leadership and performance management.

Developed program and facilitated leadership team development workshops for all executives and director led teams.

Verizon Wireless Huntsville, AL Oct 2004 - April 2009

Regional Generalist- Human Resources

Partnered with operations to recruit, hire, train, and assist with investigations. Worked to reduce turnover, implement expense control, and increase sales. Created and revised curriculum for company process improvements. Conducted/reviewed field investigations and managed Regional P.I.P. (Performance Improvement Process).

Traveled 60%+ and conducted focus groups and communicated employee opinion survey results, to share best practices and implement process improvements.

Increased customer survey scores by 15% in first three months by implementing real time NPS surveying for walk-in customers and celebrated a 93% participation rate

Established and implemented a career coaching program that allowed the top performers to shadow with mentors in desired career paths

Created and beta tested a pilot program named Coach on Call, focused on leadership coaching skills development.

Professional Credentials

Bachelor’s Degree in Liberal Arts- Columbia College

Associates Degree in Business Administration and Management- Midlands Technical College

Diversity, Equity and Inclusion Certification- University of South Florida (MUMA Business School)

Contact this candidate