Customer Service Personal Assistant

Elise Jack

Mobile: 718-***-****;Email: ************@*****.***

Professional Summary

●18 years of experience providing leadership and customer support in the fields of catering, personal assistance, and non- profit social service

●An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

●Strategic-relationship/partnership-building skills -- solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

●Strong leadership skills with the ability to manage staff and program operations

●Perform all aspects of recruitment and human resources functions including, job description development, recruiting, interviewing, onboarding

Education : Audrey Cohen College - Bachelor of Human Services

Professional Experience

Elie’s Flavors: Independent Caterer 2010 – Pres.

●Independent caterer for parties, weddings, social events

●Maintain hygienic & sanitary kitchen for food preparation

●Sustain a neat, well groomed appearance including impeccable personal hygiene, hair restraint and no jewelry

●Experienced in menu planning, coordination, event planning, operations mgmt., and vendor negotiation

●Exemplify exceptional customer service especially for diverse clientele

●Work with clients to ensure a great event at an affordable price

●Experience with handcarts, unloading and loading, set up and breakdown

JBC Platform: Call Center Customer Service Representative (Evening) Aug’ 16 – Jan 2017

●Manage extremely high-volume of incoming calls from investment account holders

●Respond to inquiries, resolving problems and educate shareholders on account options and proposals

●Used consultative selling techniques to provide leads

●Consistency maintained >90% customer service satisfaction via quality control

Personal Assistant 2014 - 2021

●Provide day-to-day and after hours support to remote (work from home) professionals

●Field phone calls, schedule conference calls, manage calendar and communicate updates and reminders

●Take meeting notes; draft documents and presentations.

●Act as liaison to management and some public networks

●Book US and international travel to meetings and speaking engagements

●Arrange all transportation, accommodations, and prepare itinerary

Other Relevant Professional Experience

Volunteers of America – Assistant Program Director April ‘12 – Aug’ 15

Managed all day to day operations of an adult forensic mental health program providing supervision to a staff of 15 which included Supervisors, Case Managers and Administrative Assistants

Skills

Budget Management and Software; HRIS (Human Resources Information Systems), ADP/EZ Labor, PeopleSoft, MS Outlook, Word, and Powerpoint, Salesforce, HHA Exchange

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